Concierge - Summer Seasonal - Whistler, Canada - Four Seasons Hotels and Resorts

Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America's largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.

About the role

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as a Full-Time Seasonal Concierge.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other's contribution and importance.

Hourly wage: $ $23.00

What you will do:

The Concierge will respond to a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Greet and register hotel guests, providing information about accommodations and establishing payment methods.

Utilize computerized or manual systems to review and manage daily record sheets, guest accounts, receipts, and vouchers.

Collaborate with guests pre-arrival and during their stay to understand preferences and offer insightful recommendations.

Conduct pre-arrival processes, contacting future guests to arrange services such as Wine Tastings, Dining Reservations, shipping packages, transportation, and researching various vendors.

Follow up with guests pre-arrival, ensuring a response within 72 hours.

Manage all guest interactions with the utmost hospitality and professionalism, accommodating special requests when possible.

Maintain constant communication with guests through our messenger app, providing immediate responses and proper closure of interactions.

Address and resolve customer complaints, assisting with inquiries about hotel services, hours of operation, key personnel, in-house events, and directions.

Engage with guests in person and by phone, adhering to Brand standards.

Answer guest calls and provide appropriate directions in the absence of a Communication Operator.

Ensure that concierge desk materials, including information on restaurants, museums, attractions, maps, and local activities, are updated and current.

Possess extensive knowledge of Whistler activities, and establish contacts with vendors to provide information, ticketing, and reservations for guests.

Perform additional duties as assigned by the Concierge Manager and Front Desk Manager.

What you bring:

Preferred background in luxury hotel Front Office, Concierge, or Guest Services.

Previous experience with Opera PMS is a plus.

Essential ability to quickly and positively establish rapport.

Knowledge of Whistler and surrounding areas is highly desirable but not mandatory.

Demonstrated strong written and oral presentation skills.

Capacity to multitask in a high-volume and demanding environment.

Priority consideration for current Four Seasons employees, bilingual candidates, and those with prior luxury hotel/environment experience.

Proficiency in the English language, both written and oral, is mandatory.

Commitment to excellent service and teamwork.

Strong attention to detail and the ability to thrive in a fast-paced environment.

Must be eligible to work in Canada.

What we offer:

Access to affordable shared staff accommodation

Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.

Complimentary meal per shift in our employee dining room

Paid time off; vacation days and additional floating holidays per year

Excellent training and development program

Discovery Nights at Four Seasons worldwide

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our Concierge to be flexible in working mornings, evenings, weekends, overnights, and holidays.

Learn more about what it's like to work for Four Seasons:

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook:

We look forward to receiving your application

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.