Service Advisor - Concord, Canada - Harley-Davidson - Pfaff Automotive Partners

Harley-Davidson - Pfaff Automotive Partners

Verified Company

Concord, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are
At Pfaff Automotive Partners, we're united by a passion for cars, and we're as crazy about them. It's about more than just selling and servicing cars. We're passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America's second-largest publicly-traded dealership group (

NYSE:
LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

Reports to:
Service Manager

Summary

This position is responsible for providing service and information to customers in order to ensure satisfaction and understanding of the repair process.

The position is also responsible for handling all customer inquiries and complaints in a timely and efficient manner.

Duties and Responsibilities

Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
Diagnose problems accurately, and clearly describe them on the repair order.
Estimate costs and completion times at point of sale. Clearly communicate them to customer.
Assign jobs to technicians based on skill level and current resource utilization.
Review workinprogress to ensure quality and timeliness.
Occasionally assist technicians when they are having difficulty performing service work.
Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
Perform cashier functions, as needed.
Make estimates for internal and wreck repairs.
Open & close all customer paid, warranty, and internal repair orders.
Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.
Become familiar and efficient with all phases of the computer system required for service and parts management

Skills and Qualifications

Experience in automotive field.
12 years of experience as Service Advisor is an asset.
CDK experience.
Aptitude for numbers.
Valid Ontario Driver's License and a clean driver's abstract.
Proficient with the following computer environments: Microsoft Office, Internet Explorer and Outlook.
Excellent interpersonal, communication (verbal & written English) and customer service skills.
Detail oriented and excellent organizational and multitasking skills.
Ability to work cohesively with employees and managers as part of a team.
Ability to work efficiently and effectively under pressure with simultaneous deadlines.
Ability to maintain confidentiality of pertinent data.

What's in it for you
In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

Discounted programs to enhance employee experience
Enhanced vacation policy, based on tenure
Track Days & Budget Car Track Challenge
Seasonal Employee Events
Support in career advancement
Robust training and development programs
RRSP/DPSP/TFSA
Company paid Life Insurance, Accidental Death & Dismemberment
Comprehensive Health and Dental and extended Health Care
Employee Assistance Program
Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply.

We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

Ability to commute/relocate: