IT Operations Analyst - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
IT Operations Analyst

WHAT IS THE OPPORTUNITY?

The SRO Operations environment consists of Host Operations, Networks and Distributed Systems which provides the highest possible level of service to our business clients and service partners globally across the Royal Bank of Canada (RBC).

We are continually strengthening our 24-7 support model with efficiencies underpinned by the enablement of automation to establish new and innovative monitoring processes that will maximize our core capabilities in the areas of operational excellence

WHAT WILL YOU DO?

Provides 7/24 technical support for RBC's Global environments. Focus is on Continuous improvement to the business by providing excellent Client Service

Problem Escalation
Successful Change Management
Successful Batch Run/Monitoring
Recommending Process Improvements
Message Suppression
Automate manual tasks
Improved Monitoring

WHAT DO YOU NEED TO SUCCEED?

Must have:

Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
A strong understanding of technology and/or financial services industry.
Undergraduate Degree/Diploma preferably in Computer Information Systems or equivalent
Strong ability to manage expectations with team, management and clients, and deliver on them
Strong knowledge of Network, Distributed Systems and Console based technologies
Knowledge of Networking processes and methodologies, Operating Systems (Windows/Unix/AIX/Linux), and/or Mainframe, Tandem/NSK or iSeries Technologies
Mainframe platform knowledge (TSO/ISPF/VSAM/Endevor/File Aid, Xpediter, SPUFI)

Nice-to-have:

Experience in a matrix environment, such as a large, publiclytraded corporation
Ability to facilitate between and influence key decision makers
Strategic thinker with excellent interpersonal skills to work across functions and businesses

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and highperforming team
A worldclass training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

LI-Hybrid

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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