Donor Care Team Lead - Winnipeg, Canada - Siloam Mission

Siloam Mission

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

As a Christian humanitarian organization, Siloam Mission connects the community in order to alleviate hardships and provide opportunities for change for those affected by poverty and homelessness.

Building a community of hope since 1987, we would like to invite you to join our journey. Siloam Mission is currently seeking a Full-time Permanent Donor Care Team Lead.

POSITION DUTIES

Guide prioritization of daily tasks to ensure deadlines are being met for work in the department;
Review all work for accuracy to ensure compliance with CRA guidelines and Siloam Mission's policies and procedures;
Connect with individuals/donors who have midlevel escalated concerns and educate them on Siloam's procedures;
Assist Development department with special projects as needed;
Manage and maintain Donor Care volunteer team; host volunteers, make them feel welcome, and schedule their tasks;
Assist in the monitoring of the donor care recognition program at the community level as acquired through phone calls, sending of cards etc.;
Update donor profiles with key information gleaned through donor care phone calls for future follow up;
Assist the Manager of Donor Care in providing direction and oversight of the Donor Care Representatives. Providing input for performance evaluations and department recognition program;
Work collaboratively with the team members and manager of Donor Care to empower staff and effect process improvements;
Perform all other duties at the discretion of the Donor Care Manager, as assigned;
Monitor the update and maintenance of the procedure manual for the department;
Assist in providing coaching and training to each staff as identified/required;
Understand all aspects of our various donation processing systems and gift receiving platforms;
Assist in the preparation and analysis of respective reports from DonorPerfect;
Lend assistance in the navigation of donor database to the Development team;
Assist with external reports and data pulls for campaign pulls as needed;
Open and batch donation mail;
Record and process donations;
Assist in the preparation of cheques/cash for bank deposit;
Answer donor inquiries;
Maintain donor files and records within the database;
Assist in processing outgoing mails and drop off for Canada postdelivery;
Monitor the department's inventory of stationary supplies, receipting resources, bulk slips etc.;
Assist in training and leadership of donation processing staff and volunteers;
Ensure Safekeeping of monetary donations prior to deposit;
Clear donations from the safe at reception and Shipping and Receiving for batching and processing;
Receive, activate, batch and process gift cards, maintain the gift card log and provide status reports;

ESSENTIAL

A college diploma preferably in office administration / office management or a combination of education and experience;
Experience in roles of coaching and leading staff/colleagues in the workplace;
Demonstrated leadership and excellent communication (oral and written) skills to lead other colleagues;
Exceptional customer service skills and telephone etiquette;
Strong computer skills and the ability to maintain accurate documentation and timely reporting;
Outstanding attention to detail and organizational skills while coping with repetitive tasks;
Ability to work independently;
Able to positively foster teamwork;
Ability to work in a fast paced, high pressure professional environment;
Skilled at prioritizing, multitasking and time management
Demonstrated professionalism in the workplace;
Experience working with volunteers in a nonprofit setting an asset;
Familiarity with CRM databases (DonorPerfect) an asset

ADDITIONAL
Clear Vulnerable Sector Check and Clear Adult Abuse Registry Check will be required.

CLOSING DATE:
February 28, 2023

You may address your cover letter to:
Cynthia Ramos-Murray, HR Generalist