Front Desk Supervisor - Salmon Arm, Canada - Fairfield by Marriott - Salmon Arm

Fairfield by Marriott - Salmon Arm

Verified Company

Salmon Arm, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Front Desk Supervisors supervise front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Provides technical support to front desk and housekeeping staff when needed.

Job Duties

Ensures Outstanding customer care at all times
Maintains a friendly, professional, cheerful and courteous demeanor at all times
Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
Responds to telephone and inperson inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operations
Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Schedule: