Group Housing Coordinator - Vancouver
1 month ago

Job summary
The Group Housing Coordinator is responsible for processing reservation requests, changes, and cancellations received by phone, fax or mail. They must identify guest needs determine room type availability and rate explain guarantee special rates cancellation policies accommodate document special requests answer questions about property facilities services room accommodations follow sales techniques maximize revenue communicate designated VIP reservations input access data in reservation system respond challenges accommodating rooming requests communication appropriate individual department oversee accuracy room blocks reservations set-up proper billing accounts according to Accounting policies.Responsibilities
- Process all reservation requests changes cancellations received by phone fax mail.
- Determine appropriate room type verify availability of room type rate.
- Explain guarantee special rates cancellation policies callers.
Job description
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