Supervisor, Administration - Brampton, Canada - City of Brampton

City of Brampton

Verified Company

Brampton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

JOB TITLE:
Supervisor, Administration & Information Services

DEPARTMENT:
Planning, Building & Growth Management

POSTING NUMBER:105505

NUMBER OF POSITIONS:1

JOB STATUS & DURATION:
Full Time Permanent

HOURS OF WORK:35 hour workweek

LOCATION:
Hybrid Model - when working onsite, you will report to the location of Flower City Community Campus.

SALARY GRADE:6

HIRING SALARY RANGE:
$95, $107,639.00 per annum

MAXIMUM OF SALARY RANGE:
$119,599.00 per annum

JOB TYPE:
Management and Administration

POSTING DATE:
July 5, 2023

CLOSING DATE:
July 18, 2023

AREA OF RESPONSIBILITY:

Reporting to the Manager, Administration & Information Services, provides supervision to Building Division Administrative Staff, and oversees the daily delivery of Information Services.

Responsible for developing and implementing guidelines and procedures, ensuring consistent practices are followed by staff.

As the business evolves, partnering with the Manager to implement technology changes, support staff through these changes, and collaborate and assist with the implementation of ongoing efficiencies.

OPERATIONAL SUPPORT

Supervise the daily activities of Building Administrative Staff.
Acquire detailed knowledge of each activity performed by Building Administrative Staff in order to provide input for improvements and efficiencies, guide staff in troubleshooting issues, and as necessary, provide training and backup for these activities.
Support and develop guidelines and procedures, ensuring consistent practices are followed by staff, update and improve upon guidelines and procedures as processes evolve.
Monitor office administrative activities including distribution of incoming mail and faxes, forms maintenance, printer support, etc., to ensure effective functioning of the office environment.
Ensure that the customer facing areas are maintained in an organized manner.

STAFF LEADERSHIP

Provide leadership and guidance in the daily direction of the Building Administrative Staff.
Coordinate, schedule and assign work duties ensuring sufficient resources and adequate staffing to meet service levels and workload demands.
Enforce and interpret collective agreements, policies and procedures, providing performance feedback and training as required.
Foster a productive team environment by effectively solving challenges, building and motivating staff.
Support staff as changes related to ongoing efficiencies and technology are implemented.

CUSTOMER SERVICE DELIVERY

Coordinate the daily customer service activities related to Permit Administration, Inspections Tracking, Zoning Services, Document Services, Municipal Addressing, and Financial and Statistical Reporting.
Respond to escalated issues through effective investigation and conflict resolution.

PERMITS, INSPECTIONS, ZONING ADMINISTRATION PROCESSES

Oversee the fee collection process and preparation of the daily deposit.
Oversee the verification and reconciliation process for residential development charges.

INFORMATION and DOCUMENT SERVICES

Supervise routine disclosure of building permit documentation and property records by following the Municipal Freedom of Information and Protection of Privacy Act, Records Management and Building Division policies.
Oversee processes related to document management (building permit documents and drawings, property records) which include physical and electronic records maintenance, in accordance with City and Building Division standards and the Retention Bylaw.
Verification of daily financial balancing, and revenue and expenditure approvals
Oversee processes related to the preparation of statistical reporting, including reconciliations and established report summaries within deadlines and reporting requirements

MUNICIPAL ADDRESSING

MANAGEMENT SUPPORT

As requested, assist the Manager in all aspects of managing the staff and administrative processes and programs, including the development and support of technology improvements
Provide regular communications to the Manager on daily operations.
Provide back up for the Manager and Administrative Assistant to maintain service levels.

SELECTION CRITERIA:

***
EDUCATION:

Post
secondary degree or diploma in Business Administration or equivalent field.

REQUIRED EXPERIENCE:

35 years regulatory, enforcement or construction experience preferably in a public setting and unionized environment.
35 years supervisory experience.
Ability to manage, guide and motivate staff.

OTHER SKILLS AND ASSETS:

Thorough knowledge of Municipal, Regional, Provincial and Federal Governments and applicable Legislations is an asset.
Solid Customer Service and Relationship Management skills; Interface with internal and external customers and stakeholders to meet corporate service standards.
Solid Presentation skills; Facilitate concepts in a clear and conci