Client Services - Burnaby, Canada - Sonaris Ear Center

Description

CLIENT SERVICES COORDINATOR

(BURNABY OFFICE)

ABOUT THE POSITION
The Client Services Coordinator will work primarily out of our Burnaby Office (# Kingsway). The CSC is responsible for greeting, welcoming, booking, and assisting our clients. The position is front-facing and involves a lot of interaction with clients.


DUTIES

Client Services:

• Greeting and welcoming clients.
• Providing general information about Sonaris' audiology services.
• Responding to specific client inquiries (e.g., location, hours of operation, etc.)
• Process and track financial transactions.
• Troubleshoot and perform minor repairs on faulty hearing aids, as required.
• Assist in maintenance of clinical infection control procedures.

Administration:

• Computer data entry of financial transactions and hearing aid orders
• Shipping and receiving hearing aids and other related supplies.
• Complete thirdparty billings

CANDIDATE

Qualifications:

• Grade 12 diploma
• At least one (1) year of related practical or work experience
• Fluent in spoken and written English
• Preference given to those who also speak Cantonese and/or Mandarin.

Skills & Knowledge:

• Proficient computer skills; organized with excellent attention to detail.
• Excellent interpersonal skills in person and on the telephone (i.e., clear speaking voice)
• Able to communicate effectively with people living with hearing loss.
• Knowledge of database and office management systems (e.g., Blueprint Solutions)
• Able to work as part of the greater Sonaris team and independently with minimum supervision.
• Strong reception and administrative background
• Able to navigate rapidly changing demands and ability to deal with interruptions.
• Willingness to learn new skills with a positive attitude.

JOB TYPE, WAGES, AND SCHEDULE:

• Fulltime, permanent (40 hours/week)
• Typical hours are 9:00am to 5:00pm, Monday to Friday
• Starting at $21.00/hour
• Primarily based in Burnaby but may be asked to provide backup coverage in Surrey.

ABOUT SONARIS EAR CENTER
Sonaris Ear Center is a facility dedicated to delivering services to individuals affected by disorders of the ear.

Our highly trained audiologists are prepared to assist patients every step of the way on their journey to optimal hearing and balance.

To offer cutting-edge services, our audiologists utilize advanced diagnostic and therapeutic equipment.

Sonaris provides care to men, women, and children of all ages and ethnicities in a warm and welcoming environment.

Our professional staff are committed to providing individualized care, and pledge to continuously strive for excellence in order to maintain a high quality of service.

Patients feel empowered in the development of treatment plans as they actively partake in health care decisions.


CLOSING DETAILS

Job Types:
Full-time, Permanent


Salary:
From $21.00 per hour

Expected hours: 40 per week


Benefits:

• Dental care
• Extended health care
• Onsite parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• Burnaby, BC V5H 4C2 (required)

Ability to Relocate:

• Burnaby, BC V5H 4C2: Relocate before starting work (required)

Work Location:
In person