technical support supervisor - Markham, Canada - VALOR Distributions

    VALOR Distributions
    VALOR Distributions Markham, Canada

    Found in: Talent CA 2 C2 - 1 week ago

    Default job background
    Description
    • Education:
    • Expérience:

      • Education

    • College/CEGEP
    • or equivalent experience

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service

      • Supervision

    • 3-4 people

      • Experience

    • 1 year to less than 2 years
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 30 hours per week