Student Services Representative - Hamilton, Canada - Mohawk College

Mohawk College

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Student Services Representative (IAHS Campus) Status**:Full Time

Hours:
Monday - Friday, 35 hours/week

Home Campus:
IAHS (On-campus work required)

Payband:
E

Rate of Pay:
$26.47

Posting Date:
July 12th, 2023

Closing Date:
July 18th, 2023 at 7:00 pm EST

We support and encourage the contributions of our diverse employees.

We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce.

As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

Student Services Representative

Reporting to the Manager, Service Integration, this position provides extensive customer service support for a diverse clientele including post-secondary, continuing education, apprenticeship and international students, as well as faculty and prospective applicants, through both the Service Counter and the Contact Centre.

The Student Services Representative (SSR) will be working in a fast-paced office/College environment and will be receiving and placing telephone calls, while at the Contact Centre; and assisting students, staff and visitors with troubleshooting, registration, financial assistance, general info and data entry, while at the Service Counter.

It is the responsibility of the incumbent to maintain solid customer relationships by handling their questions and concerns promptly, courteously, and professionally.

Specific duties include provision of a range of registration duties and related academic program support functions including financial assistance and awards, imparting general information about college post-secondary and continuing education programs and admission requirements, general college information and other assigned duties that contribute to effective department or campus operations.

The duties associated with this position may involve exposure to confidential student records and information.

Responsibilities:

The duties of this position include, but are not limited to:

Provide a range of Registration, Admissions, Financial Assistance and International services specific to and appropriate for post-secondary, continuing education, and apprenticeship programs.
Accepts and processes payments for tuition fees and/or ancillary services. Completes Banner reports daily, reconciles cash and prepares deposits for accounting department.
Completes a range of processing duties such as preparing and issuing transcripts, verification of attendance etc.), and continuing education registrations.
Completes documentation in compliance with record keeping requirements of the College, and external organizations as appropriate e.g. the Ministry of Training, Colleges and Universities, provincial and federal government financial aid programs, etc. Specific procedures and documentation requirements vary for postsecondary, continuing education and apprenticeship programs, and generally involve a considerable degree of confidentiality.
This position will include Switchboard duties and at times may support the Welcome Desk (during peak times or to cover for breaks)

Other duties as assigned.

Qualifications:

Minimum 2year diploma in Office or Business Administration, Business General, Educational Support, or a related field
Minimum 2 years of practical experience, in a serviceoriented environment within an educational setting; primarily related to supporting applicants, students and staff
Understanding of College services and corporate information systems
Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively with diverse groups of students, employees and the community.

Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the College is committed to fostering inclusive and barrier-free recruitment and selection processes.

Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at

For more information concerning the Mohawk College strategic plan, please see**