Network Technician - Montréal, Canada - Protel Industries Ltd.

Protel Industries Ltd.

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

For years, Protel Industries Ltd. has been providing quality service to our clients with the professional care they deserve in Canada.

Our team is up for every job, managing projects with the skill and experience our clients have come to expect and we continue to expand across Canada.

Responsibilities:

$1000 TRAINING BONUS

Maintain external and internal client satisfaction
Install and repair support for Phone, Internet, and TV transported over fiber/copper networks
Installation, termination, and testing of coax, fiber, CAT
Responsible for the installation/commissioning of TV/Internet/Phone/Security Systems equipment
Installation and repair of CCTV cameras, CCTV monitoring systems, alarm/security panels, PIR and Window Sensors, Thermostat, smoke/ carbon monoxide sensor, low voltage wiring
Drive the high quality installation of Internet/TV/VOIP services over fiber/coaxial
Analyze and repair existing Internet/TV/VOIP service challenges
Discover new Internet/TV/VOIP service issues and create solutions before problems can become customer impacting
Installation (including rewiring, installing, programming, commissioning, and troubleshooting), and maintenance of wireless security system including hardwire takeovers
Promote the full product line and services offered to provide best practice solutions
Provide oral presentations to customers explaining the operation of their equipment and applicable services
Ensure accuracy of data in web based corporate operating systems
Coordinate daily workload for multiple site visits
Ensure that all customer/company correspondence is responded to or forwarded to the appropriate department within 12 hours of receipt
Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner
Handle escalated customer calls as needed
Maintain customer appointment efficiency
Support teammates, share expertise, and participate in training peers
Perform all other duties and administrative duties as assigned
Finally and most importantly, you will engage in meaningful conversations with our customers, developing real relationships in which the trust you build can be leveraged to provide solutions for the connected homes of today

Requirements & Qualifications:

Full-Time - Independent Contractor

Ability to work with tools including drilling/cutting into & fishing walls, multimeter, climb 20' extendable ladder, toner/wand, fish tape
Adheres to safety standards and local and national codes, with a high degree of regard to employee and subcontractor safety
Experience in sales or customer service
Excellent interpersonal skills as well as conflict resolution abilities
Ability to provide exceptional customer service while overcoming objections and handling both favourable and unfavourable customer interactions
Ability to identify & provide alternative technical solutions to our customers
Hardworking and a problem solver
You are someone who takes pride in the quality and customer service level on every job
You take imitative in improving your product knowledge to succeed
Selfmotivated and able to work with limited supervision
Ability to plan, organize and thrive in a rapidly changing environment
Must have functional and safe PPE
Must be computer & app savvy (Microsoft office), mobile apps, and current on new technologies
Excellent command of the English and French language in both written and oral forms
Must have a valid provincial driver license, and clear drivers abstract
Must have a vehicle you can use for work purposes
Roving projects to area's outside the city area to support Marketing campaigns is a shared responsibility, includes travel $/per diem
Handle a physically demanding workload which includes heavy lifting, climbing, crawling in confined spaces, and working in all weather conditions
GST / Business #
Working at Heights certificate