Casual Billing Clerk - Hamilton, Canada - Alectra Utilities Corporation

Description

Position Purpose:

The Billing Clerk is accountable for the accurate and timely invoicing of customer accounts for electric and water services.

Responsibilities:

• Responsible for the reading and validation of electric and water meter reads including field activities, meter read scheduling, processing customer reads, resolving customer access issues, updating of account and billing information, and performing validation and variance activities
• Performs tasks related to the accurate and timely billing of electric and water accounts including billing, analyzing billing exceptions, retailer transactions, and assessment and resolution of errors and exceptions
• Calculates and applies amendments and adjustments related to billing, communicate amendments to customers and refer escalations to Senior Billing Clerk.
• Acts as the first point of contact for water account management and inquiries from municipalities.
• Responds to customer billing inquiries, ensuring a high level of professionalism and in accordance with Alectra Utilities standards and OEB requirements.
• Performs user acceptance testing of system and procedural changes, documenting new and revised procedures to provide the efficient billing and customer services
• Understanding of Privacy Legislation, and its application within the department.
• Familiarity with Ontario Energy Board compliance requirements and regulation
• Responsible for demonstrating and maintaining a working knowledge and understanding of the Company's safety policies and practices. Report any unsafe conditions or observed unsafe practices and make all efforts reasonable to work in accordance with The Ontario Health and Safety Act.

Skills & Qualifications:

Education & Specialized Knowledge

• Minimum of High School Education required
• College diploma or University Degree in business or other related field and/or equivalent experience is an asset
• Familiarity with regulations and by-laws governing water and electricity

Experience

• Experience in dealing with difficult customers, situations and moderately/complex problems
• Experience in a customer service or billing role is an asset

Skills/Abilities/Competencies

• Demonstrated MS Office experience with a solid understanding of Excel
• Ability to make quick and accurate decisions with minimal supervision that support the company procedures
• Demonstrated Customer Service skills, working both with internal and external stakeholders
• Proven keyboarding competency and accuracy is required
• Excellent verbal and written communication skills
• Must be able to work from other locations as required as per guidelines within the Collective Agreement
• Ability to multi-task in a fast-paced environment