IT Helpdesk Technician - Etobicoke, Canada - Paladin Security

Paladin Security
Paladin Security
Verified Company
Etobicoke, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
IT Helpdesk Technician


QUALIFICATIONS:

Education and Experience

  • 1 year experience in an IT support role
  • Diploma or higher in Information Technology or equivalent is an asset.
  • CompTIA A+ certification is an asset.
  • Experience in building/modifying personal computers.
  • Experience working with any of the following:
  • Windows 10/11, Windows Server 2012 or higher
  • JIRA Service Management/Confluence
  • Azure Active Directory (hybrid)
  • Blackberry Enterprise Server
  • Microsoft Intune


  • Administration of Office36

  • Administration of MITEL or Microsoft TEAMS Phones

Paladin Security:
Making the World a Safer and Friendlier Place because we
CARE

Why Choose Paladin

  • Extensive Paid Industry Training
  • Benefits & Other Perks
  • Flexible Work Schedule
  • Opportunities for Growth & Advancement

KEY ACCOUNTABILITIES:


  • Provide front line support for endusers, answering inquiries and troubleshooting technical problems.
  • Follow ITIL incident management principles to receive, prioritize, and resolve incidents in a timely manner.
  • Ensure all incidents are accurately logged, tracked, and documented using our JIRA Service Management portal.
  • Provide timely and regular updates to endusers on the progress of their incidents and ensure they are satisfied with the outcome.
  • Install, test, and configure new workstations.
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