Technical Support Representative - North York, Canada - Carry Telecom Inc

Carry Telecom Inc

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Carry Telecom, we proudly demonstrate our commitment to innovation, leadership, and success, which comes from the collaborative efforts of our team.

We pride ourselves on having a flat operating structure with an incredible entrepreneurial spirit. We have an excellent reputation for our unique culture and fun atmosphere.

Manage large amounts of inbound/outbound calls in a timely manner
Identify client's internet issues, clarify required information, and administer solutions by guiding through stepbystep process
Record and enter call activities into a computer information system software
Provide network support and resolve problems to the end user satisfaction
Collaborate with call center colleagues to follow up with clients to ensure issue has been resolved
Report Level 2 and 3 IT issues to the Manager for escalation
Perform other duties as assigned

Skills and Requirement:

Fluent in English
CCNA certified is an asset
Call center experience is required
Strong customer service mindset
Diploma in network engineering, computer science or related field is preferred; equivalent experience considered
Technology savvy is expected

Working hours:
Regular working hours are from 10:00am-7:00pm.

It will usually be 4 weekdays, and 1 day on weekend (1 day on the weekend is mandatory), 40 hours a week.

Job Types:
fixed-term full time contract (12 months)

Salary:
$17.00 per hour

Benefits: