Cac Process Associate - Ottawa, Canada - LifeWorks

LifeWorks

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TELUS Santé et LifeWorks se sont récemment associés pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de bâtir un meilleur avenir plus sain pour tous.

En tant que chef de file mondial des services de santé et de bien-être - englobant la santé physique, mentale et financière - TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

TELUS Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Employer Solutions.

We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, our Employer Solutions use innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.

Our employees have access to the same high-quality well-being support and resources provided to our customers.

We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally.

We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.

Responsibilities:

Reporting to the CAC Process Supervisor, assist in mapping and documenting all processes within the Care Access Centre (CAC)
Ongoing maintenance of the process library, regularly reviewing for relevance, efficiency, and consistency
Identify and lead process alignment initiatives across teams and geographic regions
Key role in identifying continuous improvement opportunities, developing process plans and in implementation.
Serves as CAC SME in Operations Change Request meetings
Lead/participate in pilot projects to aid in the development of new changes impacting the CAC
Determine success measures by obtaining and monitoring staff and client feedback as well as business performance metrics
Attend meetings, liaise with stakeholders both internal to the CAC i.e. Learning & Performance, Communications, QMA, Supervisors, Managers and other IHS departments as required.

Là où la loi le permet, les employés doivent être entièrement vaccinés pour accéder à un bureau de TELUS Santé ou de LifeWorks, ou aux locaux des clients.