IT Support Technician - Montréal, Canada - Alithya

Alithya

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IT Support Technician - User Services **:montreal

Montreal, Quebec, Canada*:

Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us We are looking for creative, innovative, and collaborative people like you to join our team.

At the heart of Alithya's values is the well-being of our employees and their families. That's why we continue to follow the Public Health Agency of Canada's recommendations closely.

We remain close to you while keeping our distance via Phone, Microsoft Teams, Zoom or however you like.

Take your ambitions to the next level

As an IT support technician - user services, you will provide technical support to users of IT systems for microcomputer equipment (workstations and printers), mobile devices and RF equipment for our client's establishments in Quebec and the Ottawa region.

You will provide assistance and collaborate with the various information systems teams. In addition, you will actively participate in the implementation of technology deployment projects. You will coordinate the activities of service and maintenance providers to deploy and maintain functional equipment and infrastructure.

Perform technical support at the following levels:
office automation equipment in warehouses, offices and branches;

- mobile devices in warehouses, offices and branches.

Provide technical and functional support for audio and video equipment (e.g., videoconferencing);
Assist users in the Quebec and Ottawa divisions and branches in the use of computerized systems and equipment;
Maintain a high level of technical knowledge related to the IT environment of the divisions;
Configure and install various computer equipment according to information systems standards;
Write letters, reports, procedures and documentation required for the department's activities;
Support various stakeholders and resources during corporate events, such as shareholder meetings, executive presentations, etc;
Participate in and/or coordinate the deployment of new products or technological changes in divisions and branches;
Implement new IT technologies and/or perform software upgrades;
Participate, with the various stakeholders, in the identification and resolution of problems at the office automation, network, mobile equipment or network infrastructure level;
Refer organizational and methodological problems to your superior;
Ensure the conformity of the infrastructures necessary for the proper functioning of the IT equipment.
When it just clicks

Does this sound like you?

Bachelor's degree in computer science or equivalent;
Two (2) years of experience in an IT environment (general support);
Technical knowledge of: Microsoft Office, Windows, Ethernet, Wi-Fi, iPad, iPhone;
Ability to:

- document procedures, write reports and communicate with clients;
- popularize the technology to users, and to work methodically.

Good customer service skills;
Quality work/service oriented;
Good problemsolving and priority management skills;
Leadership and autonomy;
Communication skills and ability to popularize complex technical topics;
Fast and sustained learning;
Ability to manage multiple tasks, deliverables and projects simultaneously;
Bilingualism essential (French and English, spoken and written)

Level expected:

French: 4/4
English: 3/4

46777 #LI-Hybrid

Life at Alithya
37.5 hours per week;
Opportunities to develop and grow your career;
Work with diverse technologies, projects, clients and sectors;
Spend your days in a creative and innovative environment;
Share experience and knowledge as part of an agile and dynamic team;
A great balance between work and personal life;
Access to exciting educational opportunities (internal, conferences, events, courses, certifications, etc.);
Personal recognition of your important professional contributions;
Great cultural diversity across our teams.

Why join our team?:

Because creativity, passion, integrity and wellness are the company's core values, we are looking for people like you who are enthusiastic, innovative, open-minded, team players and eager to learn.

Working at Alithya is a chance to be part of an energetic, dynamic, and growing team of more than 2,000 professionals in Canada, the United States and France.

Our diverse practices and the extensive major projects entrusted to us by our prestigious clients allows us to offer many high growth potential opportunities to our employees in well-established technologies.

Alithya Group is an advocate for workforce diversity and as such, encourages the participation of women in management roles. We belong to the 30% Club, which encourages women's access to leadership positions.