Serve as the first point of contact for clients seeking assistance over the phone or email.
Provide desktop support (configuration of laptops and desktops)
Manage equipment shipments
Create and assign incident and service request tickets
Work with Technical Support Groups to diagnose and resolve problems and issues as required.
Prioritize problems, escalate High Priority requests.
Follow-up with clients to ensure resolution is complete and timely.
Develop an understanding of the business environment and maintain technical knowledge.
Dispatch appropriate resources for facilities related requests.
Dispatch technical service for software and hardware problems.
Facilitate Incident Management
University degree and 2 to 3 years of Help Desk work experience.
College Diploma and 3 to 5 years of Service Desk work experience.
Experience supporting all Windows Clients, MS Office Products is required.
Knowledge of TCP/IP, Ethernet.
Experience working with Incident, Problem and Change management.
Experience using Service Desk for Ticketing Incidents and Documenting of Service Calls.
Experience in supporting client server; terminal emulators and host-based systems.
Experience working in an outsourced services and co-location environment an asset.
Ability to effectively translate technical information and procedures to end-users.
Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing accurate solutions.
Dedication to providing quality customer support to consistently meet customer expectations by providing service beyond expectation.
Excellent interpersonal skills with ability to listen effectively, respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals.
Excellent written and verbal communication skills are required.
Able to remain productive in time-sensitive and fast-paced environment.
Bilingual (English/French) communication skills
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Help Desk Level 2 - Quebec - nugget
Description
This role is in office for the 1st 2-3 months while training. After that it moves to a weekly rotation every 3-4 weeks.
Responsibilities/Duties:
Minimum Requirements:
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Information Technology_CAN
Only for registered members Quebec City, QC
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Information Technology Service Desk
Only for registered members Quebec
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Team Lead, Front Desk Agents
Only for registered members Quebec
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Team Lead, Front Desk Agents
Only for registered members Québec, Quebec
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Account Manager
Only for registered members Quebec
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Associé au comptoir du service à la clientèle
Only for registered members Quebec
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IT Site Technician
Only for registered members Québec, Quebec
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IT Site Technician
Only for registered members Quebec
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Team Lead, Front Desk Agents
TEMPORARY Only for registered members Quebec
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Mandarin Interpreter
Only for registered members Quebec
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IT Help Desk Technician
Only for registered members Quebec
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Mandarin Interpreter
Only for registered members Quebec
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Operations Manager/Branch Manager Montreal
Only for registered members Quebec
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French & English Service Desk Analyst
Only for registered members Québec, Quebec
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Administrative assistant
Only for registered members Quebec
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Branch Manager Montreal
Only for registered members Quebec
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Branch Manager Montreal
Only for registered members Québec, Quebec
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Operations Manager/Branch Manager Montreal
Only for registered members Québec, Quebec
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Associé, marchandise générale
Only for registered members Quebec
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Desktop Support Specialist
Only for registered members Québec City, Canada
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Assistant Store Manager
Only for registered members Quebec