Help Desk Level 2 - Quebec - nugget

    nugget
    nugget Quebec

    1 week ago

    Description

    This role is in office for the 1st 2-3 months while training. After that it moves to a weekly rotation every 3-4 weeks.

    Responsibilities/Duties:

    • Serve as the first point of contact for clients seeking assistance over the phone or email.

    • Provide desktop support (configuration of laptops and desktops)

    • Manage equipment shipments

    • Create and assign incident and service request tickets

    • Work with Technical Support Groups to diagnose and resolve problems and issues as required.

    • Prioritize problems, escalate High Priority requests.

    • Follow-up with clients to ensure resolution is complete and timely.

    • Develop an understanding of the business environment and maintain technical knowledge.

    • Dispatch appropriate resources for facilities related requests.

    • Dispatch technical service for software and hardware problems.

    • Facilitate Incident Management

    Minimum Requirements:

    • University degree and 2 to 3 years of Help Desk work experience.

    or

    • College Diploma and 3 to 5 years of Service Desk work experience.

    • Experience supporting all Windows Clients, MS Office Products is required.

    • Knowledge of TCP/IP, Ethernet.

    • Experience working with Incident, Problem and Change management.

    • Experience using Service Desk for Ticketing Incidents and Documenting of Service Calls.

    • Experience in supporting client server; terminal emulators and host-based systems.

    • Experience working in an outsourced services and co-location environment an asset.

    • Ability to effectively translate technical information and procedures to end-users.

    • Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing accurate solutions.

    • Dedication to providing quality customer support to consistently meet customer expectations by providing service beyond expectation.

    • Excellent interpersonal skills with ability to listen effectively, respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals.

    • Excellent written and verbal communication skills are required.

    • Able to remain productive in time-sensitive and fast-paced environment.

    • Bilingual (English/French) communication skills


    #J-18808-Ljbffr

  • Work in company

    Information Technology_CAN

    Only for registered members

    Nos buscamos un spécialiste Digital Splunk~ServiceNow en nuestra empresa. El candidato debe tener experiencia en un environnement de centre de services et connaître les outils ITSM ServiceNow et les processus ITIL. ...

    Quebec City, QC

    1 month ago

  • Work in company

    Information Technology Service Desk

    Only for registered members

    We are seeking an experienced IT Service Desk Analyst with strong communication skills and hands-on technical expertise to provide end-user support in a dynamic IT environment. · The ideal candidate will be comfortable working in a 24x7 shift model and have a solid understanding ...

    Quebec

    1 month ago

  • Work in company

    Team Lead, Front Desk Agents

    Only for registered members

    · Temporary position for 15 months, with the possibility of extension up to 18 months · Build the future with us · Are you driven by service quality, operational coordination, and team support? Would you like to contribute directly to operational efficiency and the partner exper ...

    Quebec

    1 week ago

  • Work in company

    Team Lead, Front Desk Agents

    Only for registered members

    Description · Temporary position for 15 months, with the possibility of extension up to 18 months · Build the future with us · Are you driven by service quality, operational coordination, and team support? Would you like to contribute directly to operational efficiency and the pa ...

    Québec, Quebec

    5 days ago

  • Work in company

    Account Manager

    Only for registered members

    +This role is responsible for managing and growing territory sales, managing and growing current sales accounts, identifying and growing new accounts, · +Achieve profitable revenue growth, including robust new business development · Achieve stated gross margin targets as a percen ...

    Quebec $75,000 - $100,000 (CAD)

    3 weeks ago

  • Work in company

    Associé au comptoir du service à la clientèle

    Only for registered members

    Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. · The Customer Service Desk Associate provides friendly and professional customer service · ...

    Quebec

    1 month ago

  • Work in company

    IT Site Technician

    Only for registered members

    +Join STERIS as an IT Site Technician. This is an excellent opportunity to join a growing company while continuing to build your IT Support skills. · ...

    Québec, Quebec

    3 weeks ago

  • Work in company

    IT Site Technician

    Only for registered members

    Join STERIS as an IT Site Technician. This is an excellent opportunity to join a growing company while continuing to build your IT Support skills. · Receive, document, categorize, and follow up on service requests and incident reports using the appropriate tools (ticketing platfo ...

    Quebec

    3 weeks ago

  • Work in company

    Team Lead, Front Desk Agents

    Only for registered members

    Job Description · Temporary position for 15 months, with the possibility of extension up to 18 months · Build the future with us · Are you driven by service quality, operational coordination, and team support? Would you like to contribute directly to operational efficiency and th ...

    Quebec TEMPORARY

    1 week ago

  • Work in company

    Mandarin Interpreter

    Only for registered members

    The Mandarin Interpreter is responsible for handling calls on demand and rendering the meaning of conversations between Mandarin and English speakers. · Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner. · P ...

    Quebec

    1 month ago

  • Work in company

    IT Help Desk Technician

    Only for registered members

    At Newforma, you'll help shape the future of project information management for architects, engineers, and contractors worldwide. Join a team that's trusted by over 1,500 firms to simplify how they work. Together, we're creating tools that connect people to the information they n ...

    Quebec $42,000 - $65,000 (CAD) per year

    2 days ago

  • Work in company Remote job

    Mandarin Interpreter

    Only for registered members

    The Mandarin Interpreter is responsible for handling calls on demand and rendering the meaning of conversations between Mandarin and English speakers. · ...

    Quebec

    1 month ago

  • Work in company

    Operations Manager/Branch Manager Montreal

    Only for registered members

    This is an exciting opportunity for a hands-on results-driven leader to oversee daily branch operations and drive performance across warehouse showroom order desk and customer service functions. · ...

    Quebec

    1 month ago

  • Work in company Remote job

    French & English Service Desk Analyst

    Only for registered members

    At CompucomStaffing you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified French / English Service Desk Analyst to support their ...

    Québec, Quebec

    2 months ago

  • Work in company

    Administrative assistant

    Only for registered members

    We are seeking an administrative assistant to join our team. The ideal candidate will have excellent organizational skills and be able to multitask effectively. · Open and distribute mail and other materials · Answer telephone and relay telephone calls and messages · Answer elect ...

    Quebec

    1 month ago

  • Work in company

    Branch Manager Montreal

    Only for registered members

    This is an exciting opportunity for a hands-on, results-driven leader to oversee daily branch operations and drive performance across warehouse showroom order desk and customer service functions. · ...

    Quebec

    1 month ago

  • Work in company

    Branch Manager Montreal

    Only for registered members

    This is an exciting opportunity for a hands-on, results-driven leader to oversee daily branch operations and drive performance across warehouse showroom order desk and customer service functions. ...

    Québec, Quebec

    1 month ago

  • Work in company

    Operations Manager/Branch Manager Montreal

    Only for registered members

    This is an exciting opportunity for a hands-on, results-driven leader to oversee daily branch operations and drive performance across warehouse, showroom, order desk, · and customer service functions.About the Opportunity · This role offers the chance to lead a well-established, ...

    Québec, Quebec

    3 weeks ago

  • Work in company

    Associé, marchandise générale

    Only for registered members

    This role involves providing customer service by greeting customers in a polite manner, · assisting with sales decisions, · covers assigned areas on the salesfloor, · maintains a safe and hazard-free environment.Provides excellent customer service · Covers an assigned area(s) · M ...

    Quebec

    1 month ago

  • Work in company

    Desktop Support Specialist

    Only for registered members

    · Company Description · IT · Job Description · Role: Desktop Support Specialist · Location: Quebec City, Canada · Duration: 6+ Months · BGV will be done for the selected candidates. · JOB SUMMARY: · As a member of the On Site Service (OSS) team associate will provides quality su ...

    Québec City, Canada

    23 minutes ago

  • Work in company

    Assistant Store Manager

    Only for registered members

    The Assistant Manager oversees customer experience training development leading by example on the selling floor maintaining store standards. · Training Completion: Ensure all associates complete training per company guidelines. · Leadership by Example: Lead by example by training ...

    Quebec

    1 month ago

Jobs
>
Québec