Disability Case Manager - Abbotsford, Canada - ICBC

ICBC

Verified Company

Abbotsford, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future.

If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

adjustments can be made to help support you in delivering your best performance.

Disability Case Manager - Severe/Catastrophic

Job Title:
Advanced Support &
Recovery Specialist Reference Number: 117261

Location:

Various Locations Employment Type:
Permanent Full Time

Hours of Work: 7.5 hr Day Shift (M-F)

Posted Date: 2023/01/26

Position Highlights

We're looking for Disability Case Manager - Severe/Catastrophic (Advanced Support & Recovery Specialist) to provide

Advanced Support & Recovery services to support our customers. In this role, you will be dedicated to providing customers with

access to necessary benefits, treatment and healthcare services following accidents resulting in severe or catastrophic injuries.

You will proactively manage case files in a one-to-one case management environment, supporting customer rehabilitation.

Leveraging your recovery and disability case management knowledge, you will assess customer needs and develop appropriate

goals, milestones, and timelines to support them in managing the physical and psychological impacts of their accident, in

consultation with customer and health care professionals.

Your natural empathy and well-developed communication skills will aid you in supporting your customers throughout their

recovery journey, identifying their needs while also assisting in the coordination of their insurance benefits. Your demonstrated

skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with

external health care professionals, health care facilities, and community stakeholders among others.

Your work will positively impact the lives of British Columbians by implementing and managing the most appropriate recovery or

care plan for each customer.

You will be working with customers over the phone as well as traveling to alternate locations, when required, including

healthcare facilities or customers' homes.

Position Requirements

Application Requirements:

An undergraduate degree or diploma (Kinesiology, Occupational Therapy, Physical Therapy, Disability Management etc.) and

professional experience in disability management or vocational rehabilitation, or an equivalent combination of education and

direct experience in customer recovery, vocational rehabilitation or disability case management

Experience must include several years of direct proactive recovery/disability case management with a portfolio of customers,

along with their families, who have sustained severe and/or catastrophic injuries, including direct collaboration with all Health

Care Providers throughout the entire duration of their rehabilitation.

Meet the provincially legislated requirements of the Criminal Records Review Act (CRRA)
Proven leadership skills to coordinate and lead meetings of relevant internal and external stakeholders
Detail oriented and organized, able to handle multiple files and tasks on a daily basis
Ability and willingness to travel to alternate locations, including healthcare facilities or customers' homes when required
Strong problem solving and conflict resolution skills

You have:

A genuine desire to build trusted longterm relationships with customers and their family members, listen to their concerns and

put their preferences, needs and values at the centre of their recovery goals

Knowledge and understanding of catastrophic trauma and the effects of longterm disability on mental health
The ability to manage all documents that are relevant to a customer's claim, including keeping files up to date and recording

details required to facilitate a customer's recovery

A collaborative approach to skillfully manage a broad spectrum of cases, coordinating and managing the multiple care and

service providers and stakeholders involved in the customer's recovery journey

Please note that, depending upon business needs; positions may become available within the duration of this mass posting at

the following locations: