Technical Lead - Toronto, Canada - ACCLAIM ABILITY MANAGEMENT INC.

ACCLAIM ABILITY MANAGEMENT INC.

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you a seasoned professional with a passion for leading technical teams and ensuring the highest standards in information security? We're seeking an accomplished Technical Lead to play a pivotal role in our dynamic and innovative organization.

If you possess a robust background in information security management, coupled with the ability to spearhead technical projects, update policies and procedures, and bring your expertise to the forefront of our operations, we want to hear from you

Reports to:
Chief of Information & Governance

Responsibilities include but not limited to:

Lead the IT function of internal technical team.
Liaise between users, operations and programming personnel in areas of systems design, modifications and/or trouble shooting.
Act as the primary escalation for customers encountering technical issues.
Conduct and complete customer Information Security audits and questionnaires.
Complete comprehensive reports outlining departmental activities and objectives.
Utilize diagnostic techniques and relevant inquiries to perform remote troubleshooting.
Identify optimal technical solutions for customers.
Provide accurate information regarding IT products or services.
Document and keep track of events, problems, and their resolutions in detailed logs.
Proactively followup and update customer status and information.
Relay customer feedback or suggestions by customers the relevant internal teams for consideration.
Research, design/identify and implement improvements to internal technical processes and policies to support and improve corporate communications, access to information and enduser productivity
Stay up to date with new and emerging trends and technologies that provide benefits to the organization.

Requirements:

Proven experience leading business operations and multiple IT teams
Development and coding experience/knowledge is a strong asset
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Bilingualism is an asset (French/English)
Excellent written & verbal communication skills
Customeroriented and cooltempered

Qualifications:

5+ years of experience in the information technology sector
BSc/BA in IT, Computer Science or relevant field
Tech savvy with working knowledge of office automation products, databases and remote control

Acclaim is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

Job Types:
Full-time, Permanent

Salary:
$90,000.00-$110,000.00 per year

Benefits: