Program Coordinator, Education Delivery - Toronto, Canada - Real Estate Council of Ontario

Real Estate Council of Ontario
Real Estate Council of Ontario
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Toronto, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
The Real Estate Council of Ontario (RECO) is seeking Program Coordinators, Education Delivery. We have 2 (two) permanent positions available to start immediately.

About RECO


RECO is a not-for-profit corporation responsible for administering the _Trust in Real Estate Services Act, 2002_ (TRESA) and associated regulations on behalf of the province of Ontario to protect the public interest through a safe and informed marketplace.

A modern regulator with over 160 employees, RECO is a collegial and dynamic environment where quality work-life balance is valued along with strategic agility, curiosity and empathy in our action.

RECO regulates approximately 100,000 registrants in the real estate sector.

Hybrid work environment


RECO has adopted a 'hybrid' environment, which will typically include a minimum attendance in the office of one day per week, with some teams requiring more frequent in-office attendance.

RECO's commitment to diversity and inclusion: They aren't just words to us


RECO is committed to promoting an equitable, diverse, and inclusive environment that includes awareness, education, and engagement-building opportunities for all employees.

The role


Reporting to the Supervisor, Education Delivery and working closely with the other members of the education department, the Program Coordinator, Education Delivery is responsible for coordinating key activities that contribute to the effective oversight of the Registrar's registration education programs delivered by designated institutions.

This includes supporting the ongoing approval, onboarding and implementation of new designated institutions, vendor and contract management activities, as well as regulatory oversight of assigned post-secondary institutions that deliver registration education programs on behalf of RECO.

RECO's registration education programs are currently delivered through a single designate (until June 30, This year, 2024, is a transitional year for the approval, onboarding and ramp up of multiple designates for program delivery starting in July 2025.

In the first year, the Program Coordinator, Education Delivery will work on designate onboarding and implementation activities and will participate in planning and developing an oversight framework and related processes, procedures, workflows, and documentation.

In subsequent years, the activities will be divided between onboarding and implementing new designates, overseeing program delivery by existing designates, and participating in continuous improvement activities in relation to oversight processes.

Position responsibilities


Designate Approvals, Onboarding, and Implementation

  • Supports the Supervisor, Education Delivery in all activities related to the screening, approval, onboarding, and implementation of new education delivery designates, including the planning and development of oversight processes:_
  • Actively participates in the definition, development, and implementation of RECO's oversight framework for multiple designates including, without limitation, gathering input from various stakeholders, researching best practices, developing processes, procedures, workflows, job aids, and related documentation.
  • Coordinates and supports the activities of RECO's interdepartmental evaluation team, scheduling and coordinating meetings and workshops, keeping minutes, responding to inquiries, and ensuring follow up activities are completed and documented as needed.
  • Organizes, schedules, and facilitates reference check calls and interviews

Activities include, without limitation:

preparing reference check questions and interview agendas with consolidated input from members of the evaluation team, taking notes and meeting minutes, and ensuring all follow-up activities are completed and documented.


  • During the onboarding and implementation of new designates (initial and subsequent cycles):_
  • Works with the Supervisor, Education Delivery, project team and assigned designates in all activities required to support their assigned designates throughout the implementation phase to become ready to offer registration education on behalf of RECO, including but not limited to preparing for systems integrations, development of program specific policies, integration of workflows with the exam provider, content transfers, facilitator recruitment, designate call centre setup, prelaunch testing, reporting.
  • Acts as a primary point of contact for assigned designates throughout the implementation phase, responding to inquiries, collecting required information and documentation, organizing and facilitating meetings, reviewing and providing input on submissions, troubleshooting issues and escalating to Supervisor as needed.
  • Works collaboratively with the Implementation Project Manager and other key stakeholders, ensuring the assigned designates are being supported and are completing activities on time.
  • Proactively monitors for, flags and escalates concerns and
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