Automotive Service Advisor - Whitby, Canada - Strategic Performance Management Group Inc.

Description

• Your current environment does not appreciate and recognize your efforts?
• You are not learning anything new, and management is busy with other things?
• Your earnings are not where you expect?
• You're just not as happy at work as you used to be?
• You're at the point in your career where it is just simply time for a change to something better with a company that recognizes and appreciates you.

• Competitive compensation plan in the form of salary and performancebased incentives.
• Comprehensive and competitive range of benefits upon eligibility.
• Internal and external, training and development opportunities for skill development and growth.
• Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship and empowerment.
• Excellent growth and career advancement opportunities.
• A fun place to be

• Great relationship person, both customers and employees love working with this person.
• Fantastic communication skills listening being the key component.
• An outward desire to help others both professionally and personally.
• Uncanny ability to organize and prioritize tasks you are a master at effective time management.
• Incredible attention to detail, a true perfectionist.
• Follow directions you want to constantly improve.
• Focus is on the Customer Experience

• Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
• Perform walkaround inspection on all customer vehicles noting items that need to be addressed, damage such as scratches, dents, missing hubcaps etc.
• Address clients needs/wants and consult on necessary service and/or routine maintenance required for customer's vehicles.
• Review customer vehicle history and provide service recommendations to the client.
• Help identify a client's mechanical problems by questioning, doing visual inspections and/or road testing. Customer information is updated, and repair order is signed by the client at the time of writeup of the repair order.
• Prepare repair orders showing the date, time and current odometer reading. Ensure that all repair orders have all charges clearly identified including diagnostic charges.
• Vehicles checked for outstanding recalls and required information listed on repair order and printout attached to the hard copy.
• Effectively communicate the clients' concerns to the technicians by writing clear descriptions of problems as explained by the client at the time of the repair order writeup.
• Liaison with the technicians and parts advisors to ensure clients needs/wants are met as quickly and efficiently as possible.
• Followup with client as soon as possible and advise on the status of their vehicle; address client concerns and explain additional items found during the servicing process.
• Provide a detailed repair estimate including fees/taxes and completion time.
• Contact client as soon as their vehicle is ready for pickup.
• Explain final invoice to client including all charges, inspection results and address any concerns.
• Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce the number of complaints.
• Explain and schedule the next factory service maintenance and what that entails.
• Prepare estimates for insurance and extended warranty companies and obtain authorization information which must be included on the repair order.
• Complete all OEM factory training as required both online and inclass courses within days of hire and maintain a 100% completion thereafter.
• Follow all company policies and procedures.
• Perform other duties as assigned by management and our client reserves the right to modify these responsibilities and accountabilities as business needs require.
• Be customer focused and have at least 2 years of automotive Service Advisor experience.
• Have strong communication, customer service and phone skills.
• Be process driven with strong leadership skills and ability to thrive in a team environment.
• Technologically savvy with PCbased software, websites, and strong proficiency in automotive service management systems.
• Experience with either Reynolds and Reynolds, CDK/ADP, PBS including dispatch is considered an asset.
• The ability to make sound decisions in a manner consistent with the essential job functions.
• Excellent communication and organizational skills.
• Written and spoken English are essential, additional languages are an asset.
• Are professional and can multitask with mínimal supervision.
• Are looking for career opportunities with a large and dynamic autom