Infrastructure Operations Specialist - St. Catharines, Canada - Meridian Credit Union

Meridian Credit Union

Verified Company

St. Catharines, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Primary focus for this role is to ensure the stability of Meridian's Infrastructure environment to meet Meridian's needs today and is positioned for future direction.

What you will do:

Management and Decision Making

Manage current operations environment as part of a team of Technology Specialists
Execute defined maintenance plans as part of IT's preventive strategy for the stability and reliability of Meridian's infrastructure
Provide input into defining infrastructure solutions by working with existing Technology teams
Assist in building, configuring and maintaining assigned technologies
Manage multiple vendors to ensure new technologies are constructed in a cost effective and business focused manner ensuring commitments are met and delivered on time
Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals
Working closely with project management teams, thirdline infrastructure and Information Security specialists and service desk on a regular basis

Service

Communicate issues in a timely manner and propose effective solutions to management with regards to 3rd level technology incidents (including research, analysis, and troubleshooting of a variety of undefined problems)
Assist in identifying and escalating performance issues, and make recommendations to ensure the existing infrastructure environment operates in accordance with defined SLA's
Key Relationships for this role are with the following groups: Tier 1 (Service Desk), Tier 2 (Client Services), Infrastructure & Cloud Operations, Information Security and Solutions Development
Initiates opportunities for collaboration and maintains productive relationships within the team and with the business to achieve shared goals
Other duties as assigned

Communications

Provide expert advice on technology operational issues and concerns, and represent team as requested
Assist in estimating time and resources for projects
Create and maintain build documents, Standard Operating Procedures and current state diagrams for assigned technologies
Prepare ad hoc reports as required

Impact

Assist with managing a complex multivendor technology infrastructure environment at data centers and head offices
Assist in assessing resource requirements on corporate projects as required
Provide input into and develop project plans as required
Due to 24/7 demand for availability of infrastructure an oncall support rotation is in place resulting in frequent requirement for unsocial hours

What you can bring to Meridian:

Technology Skills & Knowledge

Active Directory Administration
Active Directory Federation Services
ADFS
SQL management and configurations
System Center Operations Management
SCOM
Microsoft Windows Server 2012\2016\201
SSL Certificate Management
Virtual Server Technologies (VMware)

Cloud computing fundamentals

Azure
Microsoft Systems Center
Remote Desktop Services, Windows Virtual Desktops
Experience with Powershell, Scripting and Automation
Detail knowledge of Windows Networking Services (DNS, DHCP, DFSR)
Solid Infrastructure Design, Planning, and Documentation Skills

Non-Technical Skills

Able to prioritize and plan workload, in order to meet deadlines in a dynamic, fastpaced environment
Able to adapt and architect innovative solutions to changing business needs
Strong interpersonal skills ability to interact with and build effective relationships at all levels of management and staff
Promote teamwork/collaboration amongst team members and with internal/external partners to ensure productive working relationships
Ability to share knowledge to other team members and members of our Tier 1 and 2 teams
Service oriented and customer focused, with the enthusiasm and tenacity to meet goals and commitments of the team
Strong written and verbal communication skills
Results oriented with a passion for introducing cost saving initiatives
8 + years' related industry/professional experience with implementing and managing technologies in a complex, multiplatform computing/network environment with responsibility for problem identification and resolution
Experience delivering complex projects on time, to scope, and within budget
Computer Science degree or diploma (or acceptable equivalent qualifications), with some working knowledge of ITIL principles and practices
Microsoft Azure Certified (fundamentals) _preferred_

Experience the difference at Meridian:
What's in it for you?

Opportunity to work within, create, and drive a culture of growth and innovation.
Inspire a positive work environment and help champion quality service, innovation, teamwork to assist our Members.
Learn voraciously, stretch you and your team's thinking, share your knowledge and educate others
Cultivate winning relationships & building t