Supervisor, Visitor Services - Kelowna, Canada - Regional District of Central Okanagan

Description

Regional District of Central Okanagan

Supervisor, Visitor Services & Community Relations
Are you passionate about promoting active lifestyles and a social wellbeing within the community? Do you have exceptional leadership, relationship building and interpersonal skills? If so, we want you on our Parks Services Team

As the successful candidate, you will provide oversight to the Visitor Services Team in the delivery of a wide range of programs and services for individuals of all abilities throughout the community that promote active lifestyles and social wellbeing. This position ensures a positive parks experience for visitors, volunteers and the community through development of community partnership opportunities and the provision of outdoor experiences and activities that meet the highest standards of public service and stewardship in protecting the natural environment.

In your role, you will:

1. Align Visitor Services programming with Corporate and Departmental Strategic Plans:
2. Provide day-to-day supervision and direction to employees involved in the operational aspects of visitor services programing to ensure a high-quality public experience.
3. Facilitate visitor services and programs by working closely and proactively with other RDCO functions, partners, special interest groups and stakeholders.
4. Oversee and develop contracts to ensure services are efficient and cost-effective.
5. Coordinate resources to ensure programs are developed and delivered effectively and in accordance with the plan.
6. Promote and advance the development & delivery of programs and services that increase opportunities for individuals with disabilities and or financial barriers to access parks.
7. Educate the public and ensures public enquiries are resolved completely in all matters:
8. Support staff to respond to public enquiries, complaints, and service concerns in a courteous and timely manner.
9. Advise on the interpretation and application of the Regional and Community Parks Regulatory Bylaws.
10. Undertake general administration associated with Visitor Services:
11. Provide input for annual budgets and multi year plans.
12. Supervise park bookings and park permitting processes.
13. Review and approve purchase orders and accounts payable invoices within policy limits.
14. Review and approve payroll time sheets and holiday requests.
15. Mentorship:
16. Foster a positive and collaborative work environment.
17. Support the training, coordination and scheduling of staff and creation of programming and events.
18. Support visitor service employees in a mentorship capacity, supporting skill development, expanding perspectives, offering feedback, and providing access to tools and contacts.
19. Other related duties as assigned.
    As the ideal candidate, you will have:
20. A Diploma in parks/recreation administration, education, community relations or related field or an equivalent combination of education, training and experience
21. 3 years of supervisory experience.
22. Excellent motivation, team building, and interpersonal skills.
23. Knowledge of leadership and management principles, administration, finance and budget processes.
24. Demonstrated partnering skills, including collaboratively working with all stakeholders, public, elected officials, staff, and user groups.
25. Excellent understanding of the nature of regional government programs, politics, related regulations and acts and service delivery model.
26. Excellent written and verbal communication, presentation skills
27. Excellent judgement and decision making, organization, prioritization, time management skills
28. Tact, diplomacy and excellent ability to de-escalate conflict
29. Strong computer skills, including MS office and database
    The RDCO offers a variety of perks from dental, health and vision benefits, paid vacation, pension plan, training and development, opportunities for advancement, work-life balance, on-site parking, and the opportunity to contribute and make a change within the community.
    
    This is an exempt position that has a salary range of $89,000 - $98,900 - $108,800. It is the RDCO's philosophy to pay in the middle of the range for a fully qualified applicant.
    
    View the full job description and apply at by Sunday, April 28, 2024.
    
    The Regional District of Central Okanagan is an employer of choice made up of a dedicated team of people who care about the community we serve. We are located in one of the most desirable places to live in BC, in the heart of the Okanagan Valley. The appeal of Okanagan Lake and the natural beauty of the surroundings continue to draw people to the valley. Our lifestyle is second to none especially for those who live to enjoy the outdoors.