Bilingual Distribution Customer Support Specialist - Toronto, Canada - Cision

Cision

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Cision employs the brightest, most passionate people in the tech industry.

We'd love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals.

To us, the most important measure of our success is yours.

Areas of importance for this Customer Content Specialist to be both proficient and efficient in include, but are not limited to:

Strong customer service focus
Become familiar with the company's full suite of products and services
Meet or exceed activity metrics as assigned
Educate clients on Cision Distribution services, products, and procedures
Communicate and problem solve with clients over the phone and in chat
Understand and research both simple and complex billing issues

You'll be a good fit if:

Strong background in customer service
Bachelor's degree preferred but not required.
Detail oriented, goal driven
Strong organizational skills
Superior communications skills
Strong customer services phone and chat skills
Bilingual French and English

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision provides accommodation at any point during the recruitment and selection process, upon request, to applicants with disabilities. If contacted, please advise us if you require accommodation and we will work with you to meet your needs.