Technical Customer Support Representative - Burnaby, Canada - ClearDent

ClearDent

Verified Company

Burnaby, Canada

1 day ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary
ClearDent is a dental practice management software company.

We provide industry-certified technology and digital tools to dentists that streamline processes and practice operations, enabling them to focus on patient care.

At ClearDent, we operate to elevate oral healthcare technology for the well-being of all patients.

ClearDent is seeking a Customer Support Representative to be the first point of contact to resolve customer inquiries.

This role is responsible for providing solutions to the customers and escalating the issue to the appropriate department if needed.

We offer a flexible work environment and allow you to choose a remote work location anywhere in Canada.

If you prefer an office environment, we have that too Our headquarter is located in the Burnaby, British Columbia area and is always open to those who want to spend the day working and collaborating.

Please note, this is a two years mat leave coverage position.

Why Work With Us?

Competitive compensation package
Excellent health & dental benefits
Growth and career development opportunities
A flexible, fun environment that promotes healthy worklife balance
Work with a young, energetic team of professionals who are top in their field.
Remote work option anywhere in Canada

The Role

Provide bestinclass support to our customers
Continuously develop and improve knowledge of all ClearDent

- s products

Act as the first point of contact in resolving customers' problems
Document issues received
Escalate the case to the appropriate Customer Support members as necessary
Assist the Team Lead in technical troubleshooting, such as reproducing error messages to confirm potential bugs
Contribute to our company's knowledge base as assigned
Other duties and projects assigned by the Team Lead.

What You Bring

Proficiency in both verbal and written English
Excellent problemsolving skills, patience, and empathy
Proficiency in Microsoft Windows Workstation / Servers and Microsoft Office 36
Knowledge or experience in the dental industry is an asset.
Experience with Microsoft SQL Server, Salesforce CRM, JIRA, and Confluence is a plus.

Personal Attributes