User Support Technician - Whitehorse, Canada - Dorward Engineering Services

Description

• NOC 2282

• Whitehorse, YT
• Full TimeEngineering, Technical & IT Support

• Permanent
  Intended job posting audienceJob Title**: User Support Technician
• NOC 2282

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Emulate or reproduce technical problems encountered by users.
• Provide advice and training to users in response to identified difficulties.
• Provide business systems, network, and Internet support to users in response to identified difficulties.
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• May supervise other technical support workers in this group.

• Completion of a college program in computer science, computer programming, or network administration is usually required.
• College or other courses in computer programming or network administration are usually required.
• Or Equivalent Experience in a similar job