Team Lead, Open Order Management - Thornhill, Canada - Grainger Canada

Grainger Canada

Verified Company

Thornhill, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

DE L'OFFRE

Primary Function:

This role is part of a team that is responsible for managing rejected orders and open orders.

The team lead is responsible to manage day to day escalations, be an informal leader, provide the tools, data and analytics, take initiative and lead process improvement projects with CI mindset to reduce rejection and fulfill/close open customer sales orders/back orders.

Principal Duties & Responsibilities:

Develop baselines for metrics and assist teams in identifying goals and action plans to improve metrics
Create accurate tools, metrics, and dashboards in a costefficient manner and assist our partners in making informed decisions to manage performance.
Identify solutions through investigations, creating and analyzing large datasets to determine cause of targeted failures
Generate ideas to help drive improvement on products, services or process over time.
Lead and participate in crossfunctional projects
Provide orientation and training of new employees
Coordinate and delegate responsibility in case of absences / call outs of employees
Perform other duties as assigned

PROFIL REQUI

Required Education & Experience:

Bachelors degree or equivalent
3+ years related experience
Advanced proficiency SQL and Excel (including Macros and VBA)
Experience using Teradata, Snowflake, SQL Server, or Power BI
Strong documentation skills
Demonstrated problem solving capabilities and intellectual curiosity
Ability to balance and prioritize work on multiple projects
Ability to operate in a complex, rapidly changing environment

Preferred Experience:

Leadership Experience

Grainger offers a competitive benefits package, which includes both physical and mental wellbeing programs, as well as learning and development opportunities.

Grainger is an Equal Opportunity Workplace.

All applicants who we believe to be qualified will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Accommodations are available on request for all persons with disabilities taking part in the selection process.