Junior Product Advisor - Toronto, Canada - AD Waters Distribution Inc.

AD Waters Distribution Inc.
AD Waters Distribution Inc.
Verified Company
Toronto, Canada

4 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Job title
Junior Parts Advisor


Department
Technical Support


Reports to
Supply Chain Director


AD WATERS is a company specializing in the field of decorative plumbing with over 30 years of experience, with operations in both Canada and the USA.


JOB SUMMARY


The incumbent will be responsible for all after-sales inquiries (providing information and making recommendations) regarding products distributed by AD Waters.


The incumbent will be fully trained by our staff for all technical specifications of products

TASKS AND RESPONSIBILITIES
Take ownership of the cases and provide guidance and clear, efficient and economical solutions

Coordinate all internal communication to ensure inquiries are addressed in a timely manner

Recommend the adequate replacement parts and/or alternatives to customers - and at the best price

Properly document all technical requests and issues/updating account information

Open customer accounts by recording account information (from tickets generated by Odoo)

Liaise with other departments to provide optimal service to customers (ex: get back order or inventory status to provide ETA to customers)

Adequately answer questions about warranties

Other related tasks (ex:
help customers at the parts counter)


QUALIFICATIONS
High school diploma or equivalent

Minimum of 2 years of experience in customer service or technical support

Asset:
knowledge of the plumbing industry


KNOWLEDGE, SKILLS AND ABILITIES
Customer care and service orientated

Good capacity to assimilate technical information (ex: reading technical drawings)

Good problem solving skills

Well-developed communication and interpersonal skills (Constant helpful attitude towards the customer)

Good knowledge of Microsoft Office Suite and capable of learning new operating systems

Bilingual (French and English) - a valued asset


BENEFITS AND ADDITIONAL INFORMATION
Group insurance (medical, dental, LTD, life)

Group VRSP

Work schedule Mon-Fri; 8AM-5PM


Job Types:
Full-time, Permanent


Salary:
$18.00-$20.00 per hour


Benefits:


  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • VRSP

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Experience:

Parts Advisor: 1 year (preferred)
Counter Clerk: 1 year (preferred)

  • Customer support: 2 years (required)
  • Automotive repair: 1 year (preferred)
  • Plumbing: 1 year (preferred)

Work Location:
One location
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