Operations and Quality Coordinator - Whitby, Canada - Lifemark Health Group

Lifemark Health Group

Verified Company

Whitby, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Operations and Quality Coordinator - Community Advantage Rehabilitation - Lifemark Health Group

Status:
Permanent part time (24 hours/week)

Location:
Whitby, ON. Hybrid role with occasional requirement to attend meetings at our Whitby office, or special events within the Durham Region

Community Advantage Rehabilitation (CAR), a division of Lifemark Health Group, is seeking a
part-time Operations and Quality Coordinator for its Whitby location.

The Operations and Quality Coordinator is responsible for assisting with ensuring the operational functionality of the business in a smooth and efficient manner by supporting the Director of Operations and Quality, as well as other Senior Management.

The Operations and Quality Coordinator is responsible for the continuous quality improvement program by supporting the preparation of key reporting matrixes to align contractual obligations, college requirements and accreditation standards.

PRIMARY RESPONSIBILITIES:

-
Operational: Assist with the operational functionality of the division by:

Creating and maintaining forms and work instructions, as well as managing the revision and review process for policies and procedures
Assisting with the management and accuracy of the company website
Liaising and interacting with electronic health records software support and management
Managing and updating all operational contract documents
Updating and distributing of various internal and external contact lists
Managing and assisting with queries from all stakeholders with the highest level of customer service, endeavoring to problem solve and provide a positive experience at each interaction

- **Quality**: Support the quality improvement process by assisting with:

Preparing internal and external reporting of various key performance indicators and other matrixes
Managing and tracking of mandatory webinars/education sessions including the distribution and collection of all employee surveys (corporate/divisional)
Managing and compiling data and reports the electronic Chart Audit Program
CARF Accreditation readiness by supporting the Director of Operations and Quality with the development, maintenance and implementation of requirements
Assisting with the planning and execution of quarterly emergency drills as well as arranging for inspection of fire safety equipment
Correcting health & safety inspection nonconformances

Qualifications & Core Competencies

High School Diploma, G.E.D. or equivalent
2+ years experience in office administration and/or quality assurance
High degree of proficiency with Excel, MS Word, PowerPoint, Outlook, Adobe
Proficiency in SharePoint, Survey Monkey, OneDrive, and Microsoft Teams
Ability to work under pressure, manage deadlines and competing priorities
Strong organizational skills and ability to prioritize and multitask with attention to detail
Has the imitative to investigate anomalies in reporting matrixes, suggest improvements in workflows and strong problemsolving skills
Excellent communication (verbal/written) and strong interpersonal skills to work within a mainly virtual team environment
Flexible and adaptable to change
Able to work independently in a virtual at home work setting with strong technology skills