IT Support Specialist - Toronto, Canada - HDR

HDR

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IT Support Specialist

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(

173426

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Description

About Us
At HDR, we specialize in engineering, architecture, environmental and construction services.

While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that.

We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer.

We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward.

Primary Responsibilities
In the role of
IT Support Specialist, we'll count on you to:

Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
Combine a breadth of
IT technical expertise with an overriding concern and urgency for excellent customer service
Participate in enterprisewide
IT projects and initiatives
Diagnose system hardware, software, and operator problems
Provide advanced troubleshooting on complicated
IT issues
Request hardware and software through the requisition system as directed by their supervisor
Provide hardware support, printer and printing support
Assist the
IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
Assist the
IT Support team with software inventory where required
Provide local office coordination and communication of technical support topics/issues of interest
Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
Work with Systems Administrators in performing
IT infrastructure processes and procedures assigned to the team.
Perform other duties as needed

LI-KV1

Qualifications

Required Qualifications

Associate's degree in Computer Science/MISrelated area or equivalent work experience
A minimum of 1 years of experience in technical support of PC, networks and servers preferred
Excellent working knowledge of personal computer and peripherals
Experience in systems operations and maintenance
Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
Excellent client service, interpersonal and communication skills
Selfstarter able to handle multiple tasks and deadlines with mínimal supervision

Preferred Qualifications

Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
This position may include travel.

Why HDR

At HDR, we know work isn't only about who you work for it's also about what you do and how you do it.

Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each others contributions, and collaborate together to make great things possible.

When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way.

Primary Location:
Canada-Ontario-Toronto

Industry:

IT

Schedule:
Full-time

Employee Status:
Regular

BusinessClass:
Marketing and Admin

Job Posting:
May 18, 2023