Technical Support Engineer - Toronto - PayMyTuition

    PayMyTuition
    PayMyTuition Toronto

    1 week ago

    Full time
    Description

    Role Function And Purpose

    PayMyTuition's Engineering team consists of coding experts who develop and innovative customer-oriented solutions. The members of this team use their experiences with tech and their analytical expertise to drive efforts of changing the game in global payments.

    Position title: Technical Support Engineer
    Location: Toronto - ON
    Unit: Engineer

    Imagine a working environment where success is constantly in sight, where the desire to over perform and exceed expectations comes naturally; we at PayMyTuition promote this dedicated culture through developing solutions that are truly changing the game and building teams that are constantly building our client base.

    We are in search of a bright, motivated and high-energy Technical Support professional to join our engineering team.

    Key Responsibilities And Duties

    • Strong written and email abilities with verbal communication skills used in addressing complex issues
    • Develop strong knowledge of our higher-ed solution which will aid in solving problems effectively and efficiently
    • Supporting higher-ed customers by fielding questions and concerns
    • Identify root cause of technical support problems
    • Uncover product enhancements that will improve our technical solutions
    • Monitor various performance attributes to ensure the product is operating within acceptable parameters

    Skills And Qualifications

    • BS degree (required)
    • Proficiency in MySQL and general Unix commands
    • Understanding of web applications and database design
    • Ability to communicate clearly and in a detailed fashion with customers
    • Ability to multitask and detail-oriented
    • Previous experience in SaaS technical support
    • Eagerness to learn new technologies and tools

    Dealing with hundreds of educational institutions with a growing initiative, PayMyTuition is excited to consider new candidates that are looking to change the game in international payments.

    How To Apply

    Please forward your resume and cover letter outlining how your experience relates to our requirements to: , quoting 'Technical Support Engineer'

    Seniority level

    • Entry level

    Employment type

    • Full-time

    Job function

    • Information Technology

    PayMyTuition is an equal opportunities employer and welcomes applications from diverse candidates.


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