Customer Service Representative and Customs - Burlington, Canada - Sylvite

Sylvite

Verified Company

Burlington, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join us at Sylvite Transportation Our inclusive community of expert drivers and dedicated support staff is eager to welcome you aboard.

We are now seeking a Customer Service Representative and Customs to join our growing team.

Department
:Sylvite Transportation Group Job Type
:Full Time Date Posted
:April 12, 2024

Why Choose Sylvite?:

Established company with a solid reputation and stable customer base provides reliable and consistent income for our drivers and team members.
Focus on worklife balance and a working environment that values your wellbeing and emphasizes safety.
Build relationships with local businesses and develop a sense of connection with the communities you serve.
Comprehensive benefits package: Dental, Extended Health, Vision Care, Life Insurance.
Training and development opportunities.
Employee referral programs.

Responsibilities:

This position reports to the Operations Manager, Transportation.

Customer Contact:

Be point of contact for Customers and Team Members to inform of any updates/status changes.
Liaise with Dispatch to confirm order details
Receive order confirmations and verify that pickup and delivery dates/times line up with how customer was rated
Request paperwork such as customs documents and updated bills from customers
Coordinate with Order Entry by sending orders and responding to their questions

CSR - Customs:

Collect all pertinent paperwork for customs processing
Work with Brokers on CBSA website to ensure accurate shipments
Prepare ACE and ACI manifests
Provide drivers with competed paperwork

Track and Trace:

Follow up on any deliveries performed by a Third Party Carrier
Monitor all TP websites for updates
Enter updates into TMW
Close delivered loads in TMW
Follow up with Carriers for POD's
Customer Reports
Ensure accurate and timely entry of customer orders

Other Duties:

Assisting others in the department as instructed by their supervisor.
General office duties.
Crosstrain to provide vacation coverage.

Education, Experience and / or Training Requirements:

years experience with customer service and customs.

Experience with a computerized warehousing software system.
Proficiency in Microsoft Office products, especially Excel, Word and Outlook
Experience in transportation industry is an asset

Key Personal Attributes Required for the Position:

Excellent verbal and written communication skills
Accuracy / Attention to Detail
Planning and Organizing Work to meet Deadlines
Communicates Effectively
Working in a Fast-Paced Environment

About Sylvite:

Sylvite, as Canada's largest independently owned fertilizer supplier, delivers competitive solutions in the agriculture supply chain.

Our services encompass full-service Ag retail, specialized fertilizers, industrial material sourcing and handling, as well as a robust transportation, warehousing, and logistics division.

We strive to ensure a seamless product flow, effectively linking agricultural production with efficient distribution.