Field Service Technician - Mississauga, Canada - FANUC America Corporation
Description
AtFANUC America Corporation we are passionate about our customers, our employees, and the work we perform.
We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.
Primary responsibilities will include:
- Provide maintenance and troubleshooting service for CNCs, servo, spindle drive and motor products on most commonly encountered product and problems without assistance
- Repair some controls not previously trained on, and effectively repair all products trained on
- Robot maintenance and repair will be added to the core duties as a secondary responsibility this work will involve the same troubleshooting, repair, and maintenance as above but on the robot line of products
- Customer meetings that you will organize to introduce yourself to the customer in the different regions
- Investigate customer complaints and perform analysis to determine the cause of the problem
- Act as a liaison with the customer and providing customer support so that FANUC products are used at an optimal level
- Determine which replacement parts will be needed for service calls and ensure that they are available
- Report quality problems encountered to the appropriate manager and share information as an active team member
- Maintain all companyprovided equipment, including tools and company car
- Control inventory as assigned
- Understand and follow all service operations and procedures and submits completed companyrequired paperwork in a timely and accurate manner
- Must be available to travel as customer demands require and do so within company provided directions and guidelines
- Able to travel by airplane to customer location or for training purposes/ meetings as needed
- Physically able to drive to customer locations by car for periods up to 6 hours at a time
- Improve level of knowledge through active participation in selfstudy, onthejob training and company training
- Twoyear electronic/electrical degree or fouryear engineering degree or equivalent, or equivalent training
- Technical ability and sustained overall performance of job duties with FANUC FA America, to the Service Technician level core competencies
- Understanding of machine tools and their relationship to FANUC products
- Advanced engineering principles, practices, and techniques
- Ability to make assessments, adaptations, modifications, and repairs
- Must possess a valid driver s license
- Ability to learn and retain new ideas in technology and methodology quickly and completely
- Diagnostic tools and troubleshooting skills
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements.
- Medical, Dental & Vision Insurance
- Life Insurance
- Contribution Pension Plan
- Short-Term & Long-Term Disability Plans
- Tuition Reimbursement
- Employee Assistance Program
- Flexible Benefit Dollars
- Generous Holiday & Vacation Program
More jobs from FANUC America Corporation
-
Plant Controller
Mississauga, Canada - 21 hours ago
-
Project Manager
Mississauga, Canada - 6 days ago
-
Associate Systems Administrator
Mississauga, Canada - 1 week ago