General Manager - Richmond Hill, Canada - White Dolphin Swimming Club

White Dolphin Swimming Club

Verified Company

Richmond Hill, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Summary:

Oversees the quality and success of WD SWIM School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.

Responsible for exhibiting an ability to achieve the financial targets for WD SWIM as outlined in the annual budget by motivating, leading, and supervising a team of highly engaged employees.

Benefits:

Flexible Schedule
Competitive Pay
Eligible to earn a bonus of up to 20% of salary per quarter based on key performance indicators.
Paid Training
FUN team environment
Paid Vacation
Opportunities for Advancement
Strengths Based Leadership Development Program

Special Skills:

Excellent written and verbal communication
Creative management techniques
Strong organizational skills
Strong leadership skills
Strong administrative skills
Strong customer service skills
Strong computer skills

Requirements:

Bachelor's degree in business administration, communications or equivalent is desired
2 years of management experience

Duties and Responsibilities:

Administration/Organization

Strong organizational skills

and the ability to effectively manage multiple situations at once

Directs and controls the daily operations to ensure the school is running per WD Swim standard operating procedures.
Communicate and implement company policies and procedures to employees of WD Swim
Manages the staff of WD Swim to ensure high productivity, excellent performance and positive employee satisfaction.
Responsible for training, recruitment and hiring of the highest possible caliber of staff

Leadership/Motivation

Serve as a role model for employees
Communicates effectively by holding weekly meetings with management team
Oversee, support, direct and develop staff of 3060 employees
Initiates and oversees workplace employee activities ("Fun" Department) with the goal of achieving improved employee satisfaction.

Sales and Revenue Management

Demonstrates the ability to lead, motivate and manage the sales team
Achieve desired sales and enrollment targets
Achieve desired revenue goals by leading a team of actively engaged employees
Ensure the front desk sales staff has a high level of knowledge about our premier learn to swim lessons

Operations

Trains and oversees all staff to ensure that the WD Swim standard operating procedures are being maintained.
Support personnel related problems or difficulties by following company procedures and documentation
Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training
Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.

Customer Service