General Manager, Waterworks - Toronto, Canada - JLL

JLL

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JLL supports the Whole You, personally and professionally.

As the General Manager (GM) you will provide leadership to your team and outstanding customer service to your clients, while managing a best-in-class food hall food hall property in Toronto, ON.

You are responsible for all aspects of client and tenant satisfaction at this iconic culinary destination.

Reporting to the Vice President, Retail Portfolio Management, you will also be responsible for creating a hub for locals, visitors, and residents to dine & play, preparing budgets and financial reports, managing tenant improvements TI and/or capital improvement projects, and developing your staff to create a bespoke culinary experience.

You will be an excellent communicator (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship.

Creating strategic and collaborative solutions

You are an individual who sees the big picture, acts decisively, and focuses on creating an energized and collaborative environment.

As a General Manager, you will contribute to the establishment and refinement of work quality, cultural initiatives, and best practices to drive results as a team.

You will also contribute to developing successful, diverse teams through inclusive and thoughtful means of communication.

Embracing the human side of business
You are people focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike.

Your ability to communicate well and manage client, tenant and vendor relationships will allow for seamless conflict resolution and client retention.

Responsibilities:

Champion the JLL culture of communication, collaboration and trust while performing the following duties:
Maintaining the highest standards of food and beverage quality and guest service
Providing leadership and direction to a team comprised of management and operations staff
Being an active contributor of the food hall's marketing and Experience Management (XM) team
Creating and maintaining meaningful partnerships with groups around the city such as, nonprofits, culinary organizations, breweries, arts & music groups, etc. and integrating them into Waterwork's programming
Providing uptodate reports for ownership of the development regarding the leasing, marketing, and overall operations of the development
Maintaining compliance with municipal, provincial, and federal laws
Hosting daily preopening briefings
Capital Project Management work with consultants and / or project management team to ensure on time and on budget completion of scheduled projects
Proactive management of client, tenant and service provider relationship and proactive contract management
Focusing on the client experience by providing innovative solutions to the client and tenants
Operations and capital budgeting, reporting, and ensuring leases are properly managed to ensure maximum financial return and preservation of the assets
Proactively support culture of environmental responsibility and social responsibility, which includes active energy management
Maximize the profitability of Waterworks including financial assessment of tenants

Recruiting/Growth:

Partner with new leasing professionals to adopt culture, strategy, methodologies, and best practices
Champion of diversity & inclusion

Mentor, train, and develop skills:

Lead, develop, coach/mentor career growth and mobility, culture building initiatives to drive growth of a highperformance culture and team
Develop, grow, and oversee team of leasing professionals training, developing, and coaching immediate subordinates

- as the business line expands across Canada

Lead and ensure compliance with JLL Canada's training protocols and take all reasonable steps to make sure your direct managers are doing the same

Qualifications:

Bachelor's degree required and advanced degree
Minimum of five (5) years of commercial property management experience
Must have strong financial acumen and experience preparing budgets, CAM reconciliations, and other types of related financial reports
Strong communication and presentation skill required, as well as a proven track record in business development
Familiarity with building systems, lease negotiation, documentation, and administration
Must have at least three (3) years of experience managing multiple property management teams and Clients
Experience using a property management accounting platform, such as Yardi, Kardin or MRI is required
A relationship builder
Both verbal and written communication skills are vital, and of course you'll be good at establishing relationships with all levels of the organization & external clients.
You are people focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike.
Your ability to manage client and vendor relationships will allow for seamless confli