- Answer basic customer questions and routine customer account inquiries, in person and on the telephone and refer to appropriate staff as needed
- Set up and assist with programs/meetings in the library and at community sites
- Ensure audience safety, comfort and appropriate behavior at programs
- Working with Material Handling:
- Check in materials (By sorting, lifting, packing, unpacking bins and routing materials and mail)
- Process holds and returns for circulation, collections and redistribution
- Shelve and move library materials while maintaining proper order
- Clean and organization for the branch/department and maintain equipment to ensure a safe environment for staff and patrons
- Record and compile statistics
- Assist with promotion and display of materials, programs and services
- Provide collection maintenance support:
- Sort, process, repair or discard library materials
- Resolve problem items (e.g. mismatches, missing pieces)
- Using guidelines and procedures, enters and edits information in the library database (ILS) Other:
- Display, promote, and perform work duties in a positive and safe way and display safety awareness at all times.
- Support and show leadership by working to health and safety standards, following health and safety policies and procedures and encouraging colleagues to work to the same standards by reporting incidents, hazardous conditions and improvement possibilities. DO YOU HAVE WHAT IT TAKES?
- Read and write English
- Sort in alphabetic and numeric order
- Basic computer knowledge and skills including:
- Functions of a web browser
- Email applications
- Willingness to learn additional tools and technologies Assets:
- Fluency in a second language
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Service Support - Dartmouth, Canada - Halifax Public Libraries
Description
Halifax Public Libraries invites INTERNALapplications for the permanent, full-time position of Service Support at Cole Harbour Public Library.This is a unionized position. Preference will be given to internal NSUPE Local 14 employees.
Halifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants' needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require an accommodation, we will confidentially address your needs.
ABOUT THE BRANCH
Located within Cole Harbour Place, a community recreation centre, the Library is a busy crossroads. Cole Harbour Public Library is a fully accessible community library filled with natural light, where you'll find bright and safe play area for preschoolers, large, dedicated teen space, community technology hub with PCs, ChromeBooks, iPads, and a print centre. Enjoy a quiet place to work we have private carrels and study rooms or, a comfortable place to socialize in our busy "living room" spaces. You may also see us out and about we have an active community program, making frequent outreach visits and hosting activities in the Prestons area.
KEY RESPONSIBILITIES
As Service Support at Halifax Public Libraries, you will:
Working with Public Service:
Education & Experience:
Completion of Grade Twelve (12) or equivalent & one (1) year of related experience
(Related experience can come from a number of sources. (i.e., volunteer work, community work, customer service, hospitality, or retail experience.)
Requirements:
