Marine Service Technician - Salmon Arm, Canada - Gibbons Motor Toys

Gibbons Motor Toys

Verified Company

Salmon Arm, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_
Are you a skilled service technician who thrives in a fast-paced environment, continually striving to provide exceptional technical expertise and service standards on everything you work on?_

Award Winning Employer of Choice by Boating Industry Canada, Gibbons Motor Toys is a marine dealership with stores in Salmon Arm, BC and Gibbons, Alberta.

We retail and service KingFisher, Stabicraft and Coyote boats, Mercury engines and more. We stock a large variety of parts and accessories for all your boating needs. With over 40 years of experience, our sales, parts, and service departments provide the best knowledge in the industry, and we are currently looking to add to our Service Team in the Salmon Arm store

The Service Technician position is responsible for safely and efficiently performing high quality service work to support Gibbons Motor Toys' business.

Key responsibilities include correctly identifying issues with a
high level of troubleshooting skills, producing high quality service/repair and rigging work, meeting daily work schedules, demonstrating strong product knowledge, customer service, work area organization, safety and continuous improvement.

Department:
Service Department

Reports To:
BC Service and Facilities Manager

Key Responsibilities

Quality of Work

Perform high quality service, repair, and rigging work that meets the organization's quality standards
Effectively use diagnostic programs to correctly identify and diagnose the root cause of equipment issues and how to resolve the problems
Accurately follow repair or service instructions on work orders
Perform detailed boat rigging with meticulous, high quality results

Time Management

Complete all assigned tasks according to work order estimates and daily work schedule
Identify the most efficient way to safely complete scheduled assignments and strive for improved efficiency through increased knowledge and experience
Recognize and limit distractions to maximize one's performance and quality of work while contributing to enhance Gibbons Motor Toys' high level of standards. (ex. cell phones, customer distractions, other coworkers)
Must display reliable attendance and schedule timeoff with advance notice and approval, taking into consideration busy times

Customer Service

Skillfully repair and service a wide variety of products from multiple manufacturers
Maintain a positive and friendly attitude toward all of our customers
Handle difficult situations calmly and with confidence

Regulations & Safety

Always correctly use the proper personal protective equipment
Maintain safe work habits and a safe working environment
Be aware of surroundings and avoid potential hazards or dangerous situations

Work Area & Documentation

Maintain a clean work area and promptly discards scrap materials, packaging and unused parts as necessary
Organize all tools, parts, supplies and equipment so everything is easily accessible and presentable to customers
Correctly enter identifying work order information into electronic workorder system with the associated completed service or repairs, including pictures
Have and maintain adequate and organized tool sets. Respect and maintain shop tools / equipment

Process Improvements

Identify and suggest ways for the organization to improve the efficiency and quality of service processes
Effectively assist with implementing and supporting improvements to service processes
Complete all manufacturer required training as required:
All Mercury E-Skills
All classroom courses as per management's request

Work Schedule and Benefits

Summers Hours
Monday to Friday 8:30am to 5:30pm

Winter Hours

Monday to Friday 9:00am to 4:00pm
Occasional overtime required during busy times, with the option to bank time for time off with pay in slower season
Group health, dental, life and disability benefits after 3 months of employment
Mandatory enrolment in employer matching pension plan after 1 year of employment

Requirements:

Educational and experience requirements include:

Relevant experience in a Service Technician role or training in a related vocational program
Mercury accreditation considered an asset
Proven ability to correctly diagnose and correct problems with products or equipment
Proven ability to consistently meet work schedules
Ability to meet all physical requirements of the job
Aboveaverage computer skills for using electronic work order and diagnostic systems
Basic knowledge of equipment safety and procedures
Basic math and problemsolving skills
Strong work ethic and consistent attendance
Proven ability to recommend process improvements
Demonstrated ability to maintain organization and safety

With continued commitment to the ongoing enhancement of a first class and engaged team culture, Gibbons Motor Toys is awarded one of Boating Industry Canada's Employers of Choice.

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