Customer Care Specialist - Burnaby, Canada - Ideal Siding

Ideal Siding

Verified Company

Burnaby, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Ideal Siding is looking for a
Customer Care Specialist to join our team.

Do you take pride in delivering exceptional quality and service with everything you do? Do you love to help people and solve problems? Do you believe in the power of teamwork and sharing ideas to improve the status quo? Do you have the desire to learn, grow and foster success?

If you want to make a difference and would love to be part of a dynamic, thriving team, Ideal Siding could be the ideal place for you

We offer competitive compensation, benefits, half-day Fridays and the opportunity to work from home after a probation period.

Job description:

This is not your typical call centre position, our priority is customer service and determining how we can best help our customers and our franchisees.

As a Customer Care Specialist with Ideal Siding, you will be the first point of call for all of our customers.

You will be coordinating and scheduling meetings for over a dozen project managers. This is a fast-paced environment where your accuracy and ability to pay attention to detail will be crucial. Your customer service and listening skills will be second to none.

Who are we?
Ideal Siding is the fastest-growing siding renovation company in North America.

With multiple divisions in British Columbia, Ontario and Alberta, and our expansion into the US, we set a new standard in the industry with our approach to business and our clients.

Our Mission - is that every homeowner in North America has access to reliable, affordable, and professional siding renovation services.

Our values are:

1 Openness - transparency, communication and accountability are what fuels us

2 Being helpful - we are in the business of serving people and finding an ideal solution for the customer.

3 Hard work - this is our secret sauce. We strive to constantly out-work, out-maneuver, and out-think our competitors so we can deliver.

What The Role Is All About:

Answer phone calls and schedule appointments for Sales Managers across all divisions
Maintain and update our database of clients in CRM
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
Assistance with project operations
Other administrative duties as required.

What Are The Qualifications:

Selfmotivated and capable of handling multiple priorities. You have a solid work ethic with a commitment to excellence
Extensive experience with management of multiple calendars
Proficiency in G Suite productivity tools, such as Gmail, Drive, Docs, Sheets, Slides, Forms, and Hangouts Meet
Superior customer service skills with a clear, effective and professional communication style
Detailoriented and organized, with exceptional time management abilities
Curious, you love to ask questions, solve problems and find solutions, collaborate, and have an appetite for learning new things
Ability and aptitude for learning new processes and systems
Flexible and adaptable in a fastmoving environment with a minimum of 3 years of experience in a call center or a professional customer service environment
Ability to think outside of the box and understand the big picture
Passion, enthusiasm, integrity and a positive attitude

Ideal Siding provides a great working environment with an opportunity to grow within the company continuously.