Duty Manager, Transit Operations - Toronto, Canada - Toronto Transit Commission

Toronto Transit Commission
Toronto Transit Commission
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

JOB INFORMATION

Requisition ID: 8097


Number of Vacancies: 2


Department:
Transit Control Transit Control Administration


Salary Information:
$116, $145,392.00


Pay Scale Group: 10SA (CAN/S/J/10SA)


Employment Type:
Regular


Weekly Hours: 40,


Off Days:
Various


Shift:
Rotating


Posted On:
August 11, 2023


Last Day to Apply:
August 18, 2023


Reports to:
Head of Transit Control


The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA.

Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud.

The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.

"


GENERAL ACCOUNTABILITY
Reporting to the Head

  • Transit Control Centre, this position is responsible for overseeing, managing and maintaining the daily operations of the Transit Control Centre. The incumbent will be responsible for managing, responding, directing staff on all realtime operational activities and emergency responses for all transportation modes (subway and surface). The incumbent will possess full situational awareness of the events occurring within the Transit Control Centre (TCC) and will effectively monitor TCC operations to identify and respond to gaps or challenges.

KEY JOB FUNCTIONS

  • Manages and directs all aspects of daily operations of the Transit Control Centre to ensure optimal service performance level of subway and surface operations.
  • Directing and coordinating activities of TTC resources during emergency situations to ensure appropriate response and dispatch are provided.
  • Monitoring the operation of all modes (subway and surface) ensuring proper service adjustments are made of the transit system.
  • Participating in the development of annual goals and objectives for the section that are consistent with the overall direction of the Department and the TTC;
  • Liaising with other management/supervisory personnel from throughout the TTC to ensure the proper coordination of joint projects/activities;
  • Promoting and maintaining professional working relationships between team members and other internal and external contacts;
  • Ensuring effective and timely communications are maintained with direct reports, Managers and Head of TCC as well as internal and external stakeholders;
  • Compiling and maintaining daily reports pertaining to service;
  • Developing and maintaining Key Performance Indicators for the Department and Group;
  • Communicate effectively to appropriate stakeholders, in terms of notifications, updates and advisements;
  • Understands the progressive discipline process and carries out disciplinary action as needed;
  • Conducting internal audits on various positions within TCC;
  • Keeping abreast of, and enforcing pertinent Government legislation such as the Ontario Labour Relations Act, Ontario Human Rights Code, Occupational Health and Safety Act etc;
  • May be required to substitute for the Head of Transit Control, or other Transit Control personnel during periods of absence;
  • Promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Helps to build an inclusive and accessible work and service environment for all employees and customers. Ensures the needs of employees and customers are accommodated in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.
  • Participates in the TTC Customer Service Ambassador Program.

SKILLS

  • Manage human resources
  • Plan and organize activities/projects to meet section and organizational goals
  • Communicate in a variety of mediums

EDUCATION AND EXPERIENCE

  • Completion of a postsecondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.

ADDITIONAL REQUIREMENTS

  • Strong business acumen and business improvement mindset to solution immediate issues and to identify trends, provide recommendations, plans and implement corrective actions;
  • Ability to successfully manage the operation during stressful situations, and respond to critical or changing priorities throughout the day;
  • Demonstrated ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with external stakeholders to achieve results;
  • Sound judgement, time management, organizational, interpersonal, oral and written communication skills;
  • Excellent analytical, problem solving, and decisionmaking skills;
  • Demonstrated supervisory skills;
  • Abil
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