Client Services Manager, It - Vancouver, Canada - Langara College

Langara College

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Interested in a career at Langara College?_

Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply

Langara College is located in Vancouver, B

C:

applicants to postings must be located in BC or willing to move to BC to accept work with Langara College.

Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.

Workday

account.

Job Title:
Client Services Manager, IT

Employee Group:
Administrator

Employee Type:
Permanent

Start Date:
Monday, March

End Date (if applicable):

Job Description:

The Client Services Manager is responsible for the delivery and support of IT solutions and services to the College.

The manager oversees and implements the service portfolio by providing service management based on industry best practices, key measurements and continuous service improvements.

The Client Services Manager identifies and leads cross-team ITSM strategies and processes to support IT services and increase cost-effectiveness. The manager is responsible for the service lifecycle.

The Client Services Manager leads and oversees all aspects of the College Service Desk operations.

In collaboration with the Associate Director, IT Operations, the manager executes the department's vision and strategy, promotes the best practices and standards, and provides leadership, guidance, and mentorship to their team members.

Qualifications Required:
Education

Undergraduate degree in computing science, engineering or equivalent information technology discipline.
Certification in Information Technology Infrastructure Library (ITIL) framework.
Certification in Knowledge Centred Support (KCS) methodologies, or equivalent.
Eight (8) years of recent related IT managerial or supervisory level experience, including:
Several years of team leadership.
Considerable experience working in projectmanaged teams or project management.
An equivalent combination of education and experience may be considered.
Excellent knowledge of ITSM best practices and the Information Technology Infrastructure Library (ITIL) framework.
Experience and practical knowledge of project management principles, methods, and practices, including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities and reporting on accomplishments.

Skills & Abilities

Ability to effectively communicate (written and verbal) in both highly technical and nontechnical environments with all levels of the organization. Effective presentation communication skills required and able to clearly explain concepts to diverse audiences.
Excellent strategic planning, leadership, analytical, and change management skills.
Ability to direct complex technology projects, including developing proposals, setting budgets, project planning and implementation.
Ability to effectively lead and direct the work of others in a collegial setting.
Ability to establish and maintain effective relationships with management, faculty, employees, students, vendors, other institutions, external agencies and/or the general public.
Ability to build and maintain effective working relationships and to provide excellent customer service to all clients.
Ability to develop, plan, execute and complete multiple projects simultaneously.
Ability to work well under pressure and to effectively meet deadlines and organizational requirements.
Ability to maintain a broad knowledge of current technology and practices in information systems and technology.
Ability to interpret and comply with policies, procedures and regulations.

To obtain the full job description, please

contact

our recruitment team.

Salary Range:
$ $72.09 per hour

Pay Grade:
Admin Paygrade 11

Compensation beyond the mid-point requires approval by the Public Sector Employers' Council Secretariat (PSEC).

Scheduled Weekly Hours:
35

Hours may vary according to the needs of the department.

Closing Date:
Thursday, February

contact

us.

Langara is committed to enhancing our diverse workforce.