User Support Technician - Brampton, Canada - Dynamic Era Solutions Inc

Dynamic Era Solutions Inc
Dynamic Era Solutions Inc
Verified Company
Brampton, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Education:
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

  • Experience: 1 to less than 7 months

Tasks:


  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week
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