Business Optimization Manager - Greater Toronto Area, Canada - AutoTrader

AutoTrader

Verified Company

Greater Toronto Area, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Business Optimization Manager

Summary of JobResponsibilities for this role include:

Responsible for the overall structure and design of Motoinsight's Salesforce platform
Provide architectural leadership to the company's Salesforce platform and ensure that best practices are both created and then followed.
Act as a liaison between business stakeholders and Salesforce developers to ensure requirements are met. Document business requirements, and test solutions for different initiatives.
Liaison with the Tier 1, Tier 3, Tireless, and Unhaggle teams to incorporate these products into Salesforce and maintain crossdepartmental communication.
Design, define and develop customer features and product integration on the Salesforce architecture.
Streamline workflow and processes in Salesforce, including ensuring proper sales hygiene with accounts and operation management, etc.
Evaluate the connection of internal tools to ensure efficiencies across departments.
Consult with senior management team, and their teams, to understand their analytics needs.
Develop metrics and reporting to be included in senior management reporting presentation decks.
Conduct customer analytics with sales data and assist DSM teams with customer presentations.
Assist the DSM Managers with retention reports and ad hoc reporting.
Aid Sales and Marketing in establishing connections between any Marketing platforms and Salesforce, while also ensuring substantial KPIs are set up.
Support Product Marketing with trend analytics using Redash queries and enabling further set ups within Salesforce.
Support Finance with churn and retention analysis, and any other analytics as required and can be supported with available capacity.
Understand Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
Experience implementing Salesforce configuration changes including Flow, fields, page layouts, record types, custom settings, dashboards and reports
Help with SSO, twofactor authentication, and certificate problems.
Help users develop or finetune reports so they yield meaningful metrics.
Expand sharing rules and access privileges so records can be properly viewed and manipulated.
Overall, the approximate split of work is expected to be in the range of 50% Salesforce development related and 50% Analytical work.

Job requirements:

Job Requirements (required (R), preferred (P) or asset (A))
Bachelor's degree in computer science or equivalent (R)
Proven work experience as a Salesforce Administrator or similar role (R)
Salesforce certified administrator or Salesforce advanced administrator certification (R)
Extensive experience in the administration and maintenance of Salesforce systems (R)
Experience in performing Salesforce upgrades and ensuring successful integration. (P)
Exceptional ability to create and maintain Salesforce databases (P)
Indepth knowledge of Salesforce products and their functionalities (R)
Familiarized with Zuora CPQ (A)

Required Soft Skills and Competencies

Innovation Management: Requires strong conceptualization skills.
Priority Setting
Strong Organizational and Time Management skills
Quality Management
Problem Solving
Experience with Agile SCRUM development methodology and Kanban.

What's in it for you

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Fitness and wellness

We provide discounts to nationwide gyms, onsite gyms (when we're in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

Benefits from Day 1

Gym discounts
Local inoffice free gyms
Employee and Family Assistance program
Weekly virtual wellness events
In addition to inhouse training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.
Conferences & training budget
Regular internal training programs

Financial planning