Associate seller success manager - Vancouver, Canada - Best Buy Canada

Description

Associate seller success manager (Account manager) – LINK seller program

Are you a highly motivated and results-driven account manager? As an associate seller success manager with the Marketplace team at Best Buy, you will help sellers adapt to our platform. You will be a trusted business advisor and provide amazing customer service to third-party sellers on our platform. In this role, you will work directly with our LINK seller program, which is designed to help sellers achieve long-term success on our platform.

In this role, the successful candidate is needed to be in Lower Mainland, BC, where we practice a remote-first working model, leveraging in-person interactions for strategic, collaborative, and social purposes.

What you'll do:

• Work with our seller success team and our LINK seller program to support the success of sellers on our Marketplace platform
• Help formulate engagement plans with sellers regarding promotional plans, inventory, advertising, and other business-driving tactics from the moment they launch and through their time with Best Buy Marketplace
• Be accountable for tracking and monitoring the progress of new sellers during their first 90 days with our platform
• Create positive business relationships using our created seller resources to ensure sellers are supported and have the best possible opportunities for success from day 1.
• Provide analysis and insights on seller performance and key areas of opportunities within your portfolio of seller accounts
• Coordinate cross-functionally with our teams and communities of practice on marketing initiatives, platform partnerships, and quality assurance to provide successful opportunities for sellers under your ownership
• Be responsible for seller audits, including actively monitoring seller engagement and sale performance following the program's framework
• Support in the continuous outlook for high opportunity sellers and work to grow them.
• Collaborate with our teams on high-value growth initiatives for the continued success of our seller programs

What we're looking for:

• 1-3 years' experience in a B2B, sales, and/or e-commerce environment
• Strong communication, negotiation, and problem-solving skills, with a customer-centric mindset and approach
• A team player with a can-do attitude
• Excellent time management skills to prioritize tasks and meet deadlines
• Ability to work independently and take initiative
• Strong attention to detail and ability to multitask
• Strong analytical skills to interpret sales data and provide insights is an asset

Why you'll love it here:

• Remote-first work environment.
• Employee discounts on awesome tech from day one.
• Flexible health benefits and wellness program.
• TFSA and RRSP programs.
• 100% matched company pension plan.
• Training programs to build new and transferable skills.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements.

Join our amazing team

We are looking for people just like you.

Base pay range

Suite West 6th Avenue, Vancouver, BC V5Y 1L3