Customer Service Specialist - Mississauga, Canada - Snaplii

Snaplii

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Snaplii
The Digital Wallet Snaplii has architected a deep bond between Users and Merchants for more efficient communication.

The value-added features include making payments with credit cards and exploring favourite merchants and cash-back cards along with the data-driven marketing solutions that allow us to deliver the best in-store and online shopping experience to Users.

The interactive platform also benefits the Merchants with a higher level of brand loyalty.

In order to serve more merchants and users, we are expanding our business and adding more new functions, so that Snaplii can become a digital wallet commonly used by people in North America.

About the Role

We're looking for an enthusiastic, dynamic, and detail-oriented Customer Service Specialist to help support our team as we continue to scale.

You will get to work on several impactful projects throughout the team to help us provide a best-in-class experience for our customers.

What you will do:

Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Who you are:

2+ years of customer service experience with solid phone contact handling skills and active listening
You are customerobsessed, naturally curious, and undaunted by complex problems
A good communicator, collaborator and team member who looks to fill in gaps and make a difference
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Hunger to learn technology and productivity tools
Confidence to ask questions contributes ideas and invite continual feedback
Exceptional time management and multitasking capability. You thrive in an environment of uncertainty and change.
Ability to understand and communicate technical requirements and their impact on the business