Desktop Support - Edmonton, Canada - Vantix Systems Inc

Vantix Systems Inc

Verified Company

Edmonton, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description
Our Client is seeking a Desktop Support Analyst to ensure reliability, security and integrity of desktop hardware and software.

This position provides Tiers I & II support using knowledge and proven experience to handle issues and requests with maximum effectiveness and mínimal downtime.

Contractor will primarily work from home with occasional on-site coverage in Edmonton, Alberta.

Skills

Microsoft, Adobe CS, Hardware, Networks, Ticketing System, TCP/IP

Type

Contract

Experience Required/Mandatory Skills

Working knowledge of: Microsoft Operating Systems and Office software, including Microsoft Outlook, Office 365, Microsoft Project, and Microsoft Visio, Microsoft Edge, Google Chrome, Adobe Acrobat Reader and Adobe Creative suite.
Functioning knowledge of desktop/notebook computer hardware, printers and peripheral equipment in both a standalone and network environment.
Knowledge of ticketing management systems or a call‐tracking system.
Working knowledge of basic Windows Server and Active Directory administration, such as print server management, LAN account and e‐mail account creation, and permissions troubleshooting.
Working knowledge of TCP/IP networking.
Knowledge of principles, practices and procedures relating to an evolving and complex PC desktop/notebook environment.
A proven, strong, commitment to client service is a requirement.
Interpersonal skills coupled with the ability to communicate effectively and appropriately with staff possessing varying degrees of systems expertise.
Strong time management and interpersonal skills.
Written and oral communication skills.
Problem solving skills.
Ability to work effectively in a team environment.
Ability to deal with clients and staff in a courteous, patent, and friendly manner.
Ability to implement practical solutions.
Ability to act independently but follow corporate policies, processes, and procedures.