Rsp Coordinator - Toronto, Canada - Lifemark Health Group

Lifemark Health Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Rehabilitation Service Professional (RSP) Coordinator

Location:
Remote-based office within Canada

Status:
Permanent full time

Lifemark's Rehabilitation Services and Vocational Assistance Program (PCVRS) is delivered on behalf of Veterans Affairs Canada and in partnership with WCG. The Rehabilitation Service Professional (RSP) Coordinator is responsible for the receipt of new referrals for clinical services, and coordinating all services requested within the standard service timelines. They have thorough knowledge of the PCVRS Rehabilitation Service Professional network, and assign the referral to the most appropriate RSP within service standard guidelines.

The RSP Coordinator is customer-service oriented, organized, and utilizes strong administrative skills in their work.

They are responsible for managing multiple processes that are time sensitive in a collaborative manner with multiple stakeholders including Participants, Rehabilitation Service Specialists (RSS) and the Rehabilitation Service Professional (RSP) team.

Core Responsibilities:

Secures inperson or virtual appointments with most appropriate RSPs that meet service standard timelines
Communicates effectively to build trust and rapport with the Participants
Schedules assessment(s) and intervention(s) in a timely manner
Assists in communication between RSSs and RSPs to achieve successful service outcomes
Maintains awareness of PCVRS network of RSP team members, and their associated skills/expertise as well as access timelines
Minimum postsecondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area
One (1)+ year(s) experience in an administrative role
Ability to multitask and prioritize to achieve program service standards
High level of confidentiality and awareness of privacy requirements
Strong digital literacy including MS Office, MS Teams, Sharepoint
Employment conditional on obtaining
Federal Level Security Clearance Reliability Status:
Bilingualism (French/English) is considered a strong asset
Familiar with medical and vocational terminology