Project Support Specialist - Markham, Canada - Activo Inc.

Activo Inc.

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Activo is a national IP infrastructure and Technology Integrator.

With Offices across Canada Activo offers a broad suite of solutions to its customers ranging from Cloud based service to Infrastructure Construction, including National Rollouts.

*About the Job:

Activo is looking to hire a contract full time Project Support Specialist located in Markham Ontario who will be responsible to manage a national customers Move, Add Change Requests, Service and Project requests to meet SLA's and ensure customer satisfaction.

Hours of work Monday to Friday between 7:30 am - 8:00 pm, weekends if required.

This is a hybrid position days per week) or additional as required.

*Responsibilities: - Responsible for managing and liaising with customers, technicians, and subcontractors to coordinate all activities associated with Telephony MAC, Service Project and Maintenance to meet customer due dates and SLAs.

Set up service tickets for all requests from the customer and assign them to the required technicians and subcontractors accordingly.
Ensure that all required documentation and information is entered and uploaded into Connect Wise ticket.
Ensure Activo's Connect wise system is being updated daily for all service tickets to ensure updates and resolution notes are entered.
Interface with technicians and contractors to order parts as required to complete MACs and service tickets.
Manage the productivity of technicians to ensure they are being scheduled to complete their service tickets following the most costeffective geographic area.
Ensure the technical requirements of the requested service are aligned with the technical expertise of the telephone technician assigned to the service ticket.
Review Activo's subcontractor invoices to ensure hours and payment are correct.
Update and manage TELUS work orders to obtain approval for payment.
Accountable for the financial performance of service tickets and take appropriate action to correct any shortfalls in this area.
Complete required validation of all work completed service tickets to obtain TELUS approval and Invoice.
Daily reporting of pastdue tickets to ensure tickets are being closed or managed accordingly.

*Essential Skills: - Fluent Verbal/Written English Communication.

Problemsolving and decisionmaking skills.
Job task planning and organizing.
Strong command of Microsoft Office suite (particularly Excel, Word)

*Qualifications: - One (1) to Two (2) years of administrative / project coordination experience

Knowledge of project management systems
Strong interpersonal skills with the ability to interact with all levels of the organization.
Ability to utilize critical and creative thinking, as well as analyze, problem solve and recommend solutions.

*Why Join Us: - Competitive salary and performance-based bonuses.

Comprehensive benefits package, including health and dental.
Opportunity to lead and shape a dynamic team in a growing tech territory.
Ongoing training and professional development opportunities.
A collaborative and innovative work environment.

*How to Apply:
Please submit your resume highlighting your relevant experience. Activo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types:
Full-time, Permanent

Salary:
$55,000.00-$60,000.00 per year

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Work from home

Schedule:

8 hour shift

Supplemental pay types:

Bonus pay
Overtime pay

Ability to commute/relocate:

Markham, ON L3R 5V5: reliably commute or be willing to relocate with an employerprovided relocation package (preferred)
Education:
Secondary School (preferred)
Experience:

- administrative assistant: 1 year (preferred)
- project coordinator: 1 year (preferred)

Work Location:
Hybrid remote in Markham, ON L3R 5V5