- Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support.
- Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills.
- Accurately process various order types (direct sale, consignment) via phone, email, and EDI, and confirm receipt with customers.
- Proactively manage open sales orders to ensure timely shipments and clear communication.
- Collaborate cross-functionally with teams like Sales, Finance, Distribution, and Technical Service to provide seamless support.
- Maintain accurate records in CRM and ERP systems, and document customer interactions and feedback to support service improvements.
- Monitor Customer Service KPIs and participate in continuous improvement initiatives and system integrations.
- Support administrative tasks, including reporting, reception backup, and ad hoc projects as assigned.
- Post-Secondary Education
- Two years' experience working in a call center/customer service environment
- Bilingualism (Fluent in both French and English, to include writing and speaking)
- Experience in the medical field
- University degree
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Customer Service Agent
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Only for registered members Prince George Full time $80,000 - $128,000 (CAD)You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. · ...
Bilingual Customer Service Agent - Prince George - Stryker
Description
Summary
The Bilingual Customer Service Agent processes orders for materials or merchandise from sales staff or direct customer contact. In this role, you will maintain customer files with sales contracts and other information. The Bilingual Customer Service Agent gives price quotations, completes order sheets, and checks the price and quantity of each item listed. In this role, you will distribute order sheets to respective departments, and you may coordinate with departments regarding order status, shipping dates, prices, product availability and back orders.
What You Will Do
What You Need
Required:
Preferred:
Salary: $54,100 – $72,100 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Pay rate will not be below any applicable local minimum wage rates.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
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Customer Service Agent
Part time Only for registered members Prince George
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Customer Service Agent
Only for registered members Prince George, BC
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Customer Service Agent
Only for registered members Prince George
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Customer Service Agent
Only for registered members Prince George, BC
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Customer Service Agent
Part time Only for registered members Prince George
-
Guest Service Agent
Only for registered members Prince George, BC VL T
-
Guest Service Agent
Only for registered members Prince George, BC VL T
-
Cannabis Customer Service Agent
Only for registered members Prince George, BC
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Customer Service, Call Centre, and Cargo Agent
Full time Only for registered members Prince George, British Columbia
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Customer Service, Call Centre, and Cargo Agent
Part time Only for registered members Prince George, British Columbia
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Customer Service, Call Centre, and Cargo Agent
Full time Only for registered members Prince George
-
Customer Service, Call Centre, and Cargo Agent
Part time Only for registered members Prince George
-
Fuel Agent
Only for registered members Prince George
-
Letter Carrier
Only for registered members Prince George
-
Conveyancer
Only for registered members Prince George, BC
-
Facteur - Agent de livraison
Only for registered members Prince George
-
Procurement Agent
Only for registered members Prince George
-
Conveyancer
Only for registered members Prince George, BC VL L
-
Front Desk Receptionist
Only for registered members Prince George, BC VL P
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Future Student Liaison
Only for registered members Prince George
-
Business Development Partner
Full time Only for registered members Prince George