Overnight Guest Service Representative - Langley, Canada - Holiday Inn Express Langley

Description

Would you consider yourself a night owl?
Warm, outgoing, patient, but most importantly consistently striving to be better and able to provide outstanding service? If the answer's above are YES then we are looking for people like YOU

Proud to be a part of the Intercontinental Hotels Group family, The Holiday Inn Express & Suites Langley on th Ave, Langley BC, is an 91 rooms hotel located in the heart of Walnut Grove, British Columbia.

We are currently recruiting for a dynamic individual to fill the full time position of a new hybrid position.


Responsibilities

• Patrol hotel property and parking lot to ensure safety of guests, employees, and hotel assets
• Reconcile and balance revenue, settlement transactions, perform system End of Day process, and prepare necessary business reports
• Maintain accurate records while performing basic duties including, but not limited to: camera monitoring, daily shift activity log, lost & found reporting, and all guest or employee interaction
• Familiarize themselves with evacuation and emergency procedures
• Comply with Occupational Health and Safety Program and the Regulation of WorkSafe BC.
• Assist Front Desk with Guest requests and inquiries to the best of their ability
• Respond to Guest complaints and calls for help.
• Deescalate challenging situations with guests and / or vagrants. Resorting to RCMP calls only when necessary.
• Carry out light maintenance tasks such as TV Battery replacement, spa and pool chemical testing and treatment, Furniture fixes / replacements, and assisting guests with room moves.
• Promote the Guest Experience by being courteous, friendly, professional and helpful to guests and coworkers.
• Act as manager on duty and respond to emergency situations in the absence of the General Manager or Assistant General Manager.

You Are.

• Focused, courteous, and energetic during the overnight shift from 8 PM to 4 AM.
• Able and willing to work a flexible and reliable schedule, even some afternoon and morning shifts if needed.
• Committed to following all Local and Corporate Policies and Procedures as they relate to the position.
• Selfmotivated and have a high degree of analytical ability and confidentiality.
• Able to lift more than 40 lbs.
• Passionate about customer care.
• Someone who excels with interpersonal and communication skills (written and verbal).
• Able to work both independently and as a team.
• Able to multitask and prioritize competing demands.

Experience and Requirements:

• Minimum of 1 year Hotel Guest Services is required.
• Personal transportation would be considered a strong asset.
• Experience with Opera PMS would be considered a strong asset.
• Security Experience would be considered a strong asset.

Job Type:
Part-time


Salary:
$17.00-$21.00 per hour


Benefits:

• Extended health care
• Onsite parking

Schedule:

• 8 hour shift
• Night shift
• Weekends as needed

Experience:

Hotel Hospitality: 1 year (required)

• Security: 1 year (preferred)

Shift availability:

• Overnight Shift (required)
• Night Shift (preferred)

Work Location:
In person