Manager, RTR Participant Services - Ottawa - Payments Canada

Description

Payments Canada, Albert Street, Ottawa, Ontario, Canada
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Job Description

Posted Tuesday, February 17, 2026 at 5:00 AM | Expires Wednesday, March 4, 2026 at 4:59 AM

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you

Who we are

We are a public purpose, non-profit organization situated at the centre of Canada's payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.

Payments Canada — where our country connects:

Payments Canada — Who we are

With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada

Do you want to make payments easier, smarter and safer for Canada? Join us today

You need to work here if

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

Come and join us — where payments meet purpose

What we are looking for

Reporting to the Director, RTR Participant Services, this is a senior member of the RTR Participant Services team and plays a key role in supporting the day-to-day operations of the RTR and planning the evolution and future state of real-time payments in Canada.

The RTR Participant Services team provides business and technical expertise to ensure the operational excellence of the Real-Time-Rail (RTR) and interfaces with member organizations to develop, maintain and improve the business processes, rules and standards supporting the operation of the RTR.

A day in the life

Your responsibilities as the Manager include but are not limited to:

Ongoing Operations

• Manage and support ongoing operations and business issues related to the RTR, including onboarding of new participants.
• Provide management, training, development and guidance to direct reports on matters related to the RTR operations.
• Provide subject matter expertise to internal and external stakeholders for any matters related to RTR payment operations, rules and standards.

Strategic Leadership

• Contribute to and lead aspects of strategic planning on the future state of real-time payments in Canada, including the underlying business and technical architecture to support the future state.
• Provide direct input into the process of developing budgets associated with projects and operational activities supported by the Participant Services team.

Relationship Management

• Provide a business interface role between Payments Canada management, member organizations, the Bank of Canada and other external stakeholders, ensuring that issues impacting members or Payments Canada are identified and resolved in a timely manner.
• Act as Project Sponsor for various payment system projects as assigned by the Director.
• Manage and support external vendor relationships with key technology partners.
• Understand developments in the broader payments environment and the implications on current operations at Payments Canada.

Leadership, People and Team Development

• Develop, implement, and maintain a divisional strategy in line with the organizational strategy, designed to enhance or reliably sustain existing services over the longer term, and to proactively identify opportunities for new or amended services.
• Provide strong leadership to the divisional team, ensuring the necessary tools and support are in place to enable the team to be successful.

What you need to be successful

• Post-secondary education in Business, Commerce, or a related discipline.
• Minimum of seven (7) years of experience in the payments ecosystem, including progressive management experience.
• Experience in establishing and maintaining effective relationships with internal and external stakeholders.
• Advanced knowledge of the RTR and the underlying real-time payments, including operational policies, rules and functionality.
• Travel will be required.
• Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.

You will really stand out with

• Experience working with Payments Canada members is an asset.
• Bilingualism (English and French) is considered an asset.

Salary range

Based on qualifications and experience: $105,750 to $141,000.

Please submit your application by March 03, 2026.

What's in it for you?

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up.
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.

At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate's qualifications meet job requirements.

It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.

Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing .

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.

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